Complaint Review: Priceline Priceline.com - Los Angeles Internet
Priceline Priceline.com Priceline booked me a hotel but in reality doubled my rate Los Angeles, Internet
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I booked a hotel in the Los Angeles Airport area on Priceline tonight. Everything went fine, and I was quoted a rate of $50.00 a night for a 3.5 star hotel.
They had no box to check to exclude hotels which charged outrageous parking fees ($20.00/night) or charged outrageous rates ($20.00/night) for a medically necessary refrigerator in the room from the search.
After my price was accepted and I called the hotel (Hilton LAX), I discovered to my dismay that they charged just such amounts for those services that are necessary. One NEEDS a car in Los Angeles, and I NEED a refrigerator in my room for my medication. Those necessities effectively made my rate $90.00/night vs. the $50.00/night which I bid for.
When I called priceline asking to be moved to a hotel that did not charge for parking or refrigerators in the room I was politely told that I was SOL, and to "read the contract page" Speaking to a supervisor got me more apologies and more run-around, but pretty much the same result, that I was stuck with that hotel.
Now please correct me if I'm wrong, but has anyone who ever visited or lived in L.A., ever done so without renting or buying a car? is that not a necessity in that city? I DO NOT have the CHOICE of not renting a car, therefeore it is NOT an incidental as mentioned in their shyster-lawyer-written contract.
I and I DO NOT have the choice of not having a refrigerator in my room for the preservation of my medication, so therefore it is NOT considered an incidental.
Other hotels do not charge for either of these services, and I simply asked that my reservation be moved to a hotel which offered these services for free, since I was NOT informed of these fees when I purchased the room. I told the priceline agent that I signed up for $50.00 /night, and NOT $90.00/night, and that the undisclosed fees constituted false advertising, basically bait-and-switch tactics.
But I guess if you get a shyster-bottom-feeder lawyer to write you a contract you can hide behind, you can get away with false advertising and bait-and-switch in this great country of ours.
You know what priceline? Shame on you, and Karma is a Beehatch my friends. I may not be able to do much to you except write this ripoff report, but somewhere out there there's a bigger dog than you, and I hope -I KNOW- there will come a day when you'll be his b***h, and I'll be there front and center to gloat!
This report was posted on Ripoff Report on 02/17/2010 10:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/priceline-pricelinecom/internet/priceline-pricelinecom-priceline-booked-me-a-hotel-but-in-reality-doubled-my-rate-los-a-571122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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