Report: #1402050

Complaint Review:

  • Submitted: Sun, September 24, 2017
  • Updated: Sun, September 24, 2017
  • Reported By: Unhappy pet parent — Maryland USA

    USA Print Your Pet Horrible customer service. Lied and called me "sad." Internet

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I ordered a pair of shoes with a custom image from I loved the design but one of the images on one of the shoes was way off center and looked horrible. I asked that the company fix it using their support email. I got no response for nearly a month despite repeated follow ups so I messaged them on Facebook. They responded quickly but said "I am checking into this to see what we can do" and "We'll figure out a way to make this right and we'll see what we can do." That was 2 weeks ago. I sent several follow ups to that with no response.

Annoyed, I decided to give them a negative review. I then got an immediate response. They said, "We already responded to you - we even said we would help you on social media and now you want to leave a negative review - I guess we'll just stop the re-shipment. Sad." As I said, they NEVER responded to my emails and they NEVER confirmed they were fixing the issue in their Facebook messages. They then acted like they were doing me a favor by sending my order for re-shipment (which they can show no proof of and never let me know about and likely untrue.) You would think you would receive a follow up email like any other company that does this.

Anyways, "Emma" said, " We printed and made a mistake our templates matched up - we don't offer refunds, or returns if you read our FAQ or confirmation emails that have been policy for over a year, including all of our competitors that do customized items NONE offer refunds or fixes." This is 100% wrong as well. The FAQs do not say this. In fact their FAQ says, "We stand by our product and if something goes wrong with your order, we will do everything we can to rectify it." The confirmation email specifically says, "Because of the nature of our products (customized), we do not offer refunds. All sales are final, but we will correct anything that is not done properly." My order was not done properly and should have been fixed. They DO NOT stand by their products.

You should note that you cannot interact with any of their social media sites (Facebook, Twitter, Instagram etc) for and they will not post any negative reviews to their site. In fact, you cannot even highlight or copy text from their site. They don't say where they are, do not post a phone number and use a service to mask information about their website. They must also pay to be at the very top of all the google searches because I find it hard to believe the lack of posts about them anywhere on the internet including the supposed positive ones they get from being mentioned by "celebrities" as they claim. I would guess they are claiming celebrity endorsements of Best Friends as theirs as they are a business fundraising partner of Best Friends. I am sad they are affiliated with Best Friends, which is a great and reputable organization, through its donations partners.

Too bad they have such horrible customer service and do not stand by their products. I did like they images they created; however, what is the point if they can't print it correctly.

This report was posted on Ripoff Report on 09/24/2017 10:41 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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