Report: #1438910

Complaint Review: Priority Textbook - gelugor penang

  • Submitted:
  • Updated:
  • Reported By: Clark — great mills maryland United States
  • Priority Textbook
    2-2-6 Ivory Plaza
    gelugor, penang
    Malaysia

Priority Textbook Replies by name of Thomas display American version of a textbook plus match ISBN then send you the International version gelugor penang

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Priority Textbook scams students by offering less expensive textbooks.  When you seach for an American textbook via the ISBN number, in my case 978-0-0780-2405-4, you see the picture of your American textbook and you think, hey I just saved $10 more dollors on textbooks.  When the book arrives it is something totally different, in my case ISBN number 978-007-132621-6.  Of course the unsuspecting student looking for a good deal gets ripped off right as classes start.  You don't realize it until you receive the book at the last minute and your university says that is not the right book.  What do you do? You go back out and buy the right book at a much higher price.  Then you contact the retailer and ask for your money back.  There is another catch, the seller will not pay for return shipping.  I repeatedly sent request for a refund, on the fourth email I got a response about how international textbooks are almost the same and American can use them email, an attempt to get me to keep the book. [continued below]....

.....  After a few more emails back and forth I finally get a return address from Priority Textbook.  When I tried to send it the book back, it cost more to ship than the book cost.  I tried online shipping deals but Malaysia is one of the few countries that does now allow credit card payments for shipping.  It prevents you from using discount shippers like parcelmonkey.com, which I tried for the first time and that is how I learned about Malaysia's credit card policy.  I sent another reply to Priority Textbook requesting a return shipping label, they replied back their customers normally use USPS.  Here are the messages :

Hi Clark, It is the correct textbook. As stated on our book page and checkout page, we are selling International Edition. We clarify again on checkout page, you must agree to buy International Edition then only can proceed to make payment. Is this your first time using International Edition? Publishers create difference versions of the same book for different part of the world by changing the cover design and ISBN. International Edition is widely used in UK, Europe and Asia. Millions of American students are now enjoying the benefits of International edition as reported by New York Times. For more information: http://www.nytimes.com/2003/10/21/us/students-find-100-textbooks-cost-50-purchased-overseas.html?pagewanted=1 International Edition textbook vs US Edition Textbook key differences: 1. 50% - 70% cheaper 2. Same Content 3. Same Author 4. Same Edition 5. Same Publisher 6. Same Language: English 7. Different Format: Paperback 8. Different Cover Design 9. Different ISBN 10. Different Page Number 11. May have Not for Sale in United States words 12. May have different end of chapters exercises (very rare occasion) You can compare the book with your classmate to confirm the content or return it within 30 days for full refund. Why pay more for the same content! 

yes this is my first time using priority textbook. I am well within the thirty day return time frame. Your "international" and various versions are misleading and unfortunately I cannot use this textbook. Having the lowest price is not the only requirement. Please provide the RMA and other information required to return this textbook. Maybe next term priority textbook will be the textbook store I can use. This time it is not. Thank you for understanding my position and urgency.

Hi clark, You recently submitted a return request on our store for the following item(s): 1 x Supply Chain Logistics Management (4th Edition) Bowersox The status of this return request has been changed to Return Authorized. Return Instructions: Please package and return your book to: Att: Thomas 2-2-6, Ivory Plaza Halaman Bukit Gambir Gelugor Penang 11700 Malaysia  Ensure your Order Number is clearly marked on the package.  Full refund will be issued to you within 1 - 2 business day once we receive the book back in good condition. <<< WHAT IS INTERNATIONAL EDITION >>> Publishers create difference versions of the same book for different part of the world. International Edition is widely used in UK, Europe and Asia. Millions of American students are now enjoying the benefits of International edition as reported by New York Times. For more information: http://www.nytimes.com/2003/10/21/us/students-find-100-textbooks-cost-50-purchased-overseas.html?pagewanted=1 Also, in 2013, Supreme Court gives American consumers victory Over copyright Owners in Kirtsaeng vs. John Wiley that International Edition textbooks are absolutely legal for US students. For more information: https://www.forbes.com/sites/garyshapiro/2013/03/20/supreme-court-gives-american-consumers-victory-over-copyright-owners-in-kirtsaeng-vs-john-wiley-sons International Edition textbook vs US Edition Textbook key differences: 1. 50% - 70% cheaper 2. Same Content 3. Same Author 4. Same Edition 5. Same Publisher 6. Same Language: English 7. Different Format: Paperback 8. Different Cover Design 9. Different ISBN 10. Different Page Number 11. May have Not for Sale in United States words 12. May have different end of chapters exercises (very rare occasion) You can compare the book with your classmate to confirm the content or return it within 30 days for full refund. Why pay more for the same content!

This report was posted on Ripoff Report on 04/16/2018 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/priority-textbook/gelugor-penang-11700/priority-textbook-replies-by-name-of-thomas-display-american-version-of-a-textbook-plus-m-1438910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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