Pristine Auction Sent a fake, altered, dirty and damged item, missrepersented in their own auction listing. Phoneix AZ

I bid on a Chicago Baers kahlil mack helmet, specifically saying Ridell in the listing, no model, no upc, etc.. it was a stock listing with stock pictures, meaning you are gaurenteed a helmet same item in equal or better quality to the one pictured in their listing, What I recieved was a Fake Ridell helmet, dity missing an foam earpiece on one side, in a box made to look like it was a Ridell helmet, with multiple dif stickers, saying raiders, bears, and above upc saying cowboys helmet, so I tell their customer service it is fake damaged and the bid i placed was even placed after the auction said it was completly ended, I only did this b/c i was locked out of the website for 20 min in live bidding, saying bad gateway error every time i tried to log back in.

so anyway started a complaint with the BBB, they did absolutley nothing (Madison Robles) phoneix BBB, Case/ref # 14890323, after providing tons of pictures showing damage, first pristine auction responds to the legitimacy of the acution, saying bid was placed by me while auction was live, despite having time stamps proving i was up against 1 bidder and shows the over 20 min i was locked out, they send bunch of screen shots, none which have a time stamp showing when they are from on their side, their own computers time stamp, next portions are blacked out, ok whatever next issue its fake not a Ridell helmet, on BBB they tell me I need to prove its fake b/c their listing manager says it is not ok send pictures to Ridell company manufacterer, they state the helmet has never been licensed aproved or made by them, and they have never produced a bears helmet in the color gray, i send this to auction and BBB, nothing happens, after in same argment with auction, they say they will refund me if I prove the helmet is fake.

next under chin strap on same helmet says made in china 2017, sticker inside helmet says the helmet itself was made 3/18????? so any way no doubt it has been altered fake, no riddell helmet, the riddell rep also says it was prob a former raiders or cowboys helmet that someone has removed and replaced with bears decals. anyway bbb and pristine auction refuse to issue a refund, credit or do anything absolutly nothing. I have filled complaint with pristine auction, BBB, Attourney General AZ, and the FTC, tried to stop or dispute payments with CC company, the credit card company won't help, the BBB won't help, am waiting for replies from the others.