Prize Candle Candles left me in the dark. Internet

 I ordered three candles to give as gifts to my granddaughters. Thought they would enjoy the suspense of "waiting" for their prizes. ALL THREE candles arrived broken. They were not packaged for shipping endurance at all. They were placed inside a cardboard box with thin cardboard dividers separating them. No padding or protection AT ALL. When I tried to call them, I realized there were NO phone numbers on their ads or on the packing slip. All I had was their website info. I sent NUMEROUS messages on their "contact us' link on their website. No response. Ever. Nothing. Nada. Zilch! I was able to remove the candles from the broken glasses and put them in another holder but they weren't fit to give as gifts.