Complaint Review: Profession Fitness - Fall River Massachusetts
- Profession Fitness 18 Pocasset St Fall River, Massachusetts U.S.A.
- Phone: 508-6732501
- Category: Misc. Health Specialists
Professional Fitness, BF Central LLC, Beyond Fitness Professional Ripoff and Professional Liars Fall River Massachusetts
*Consumer Comment: Contract and how to get a resolution
I signed up for the training program through Professional Fitness which is located inside of Work Out World. The twelve month program involved one 1/2 hour session per week for $25 per session.
I was cynical about the whole thing at first, especially when the big contract was pulled out. However, I had received one session and was impressed with the workout I had received in the 30 minutes I was there.
I specifically asked the general manager at this location if I could cancel at anytime without penalty, and was told yes. I signed the agreement.
My first visit went horribly. The trainer assigned to me was a no show, and I was put with another trainer who was already training two other people. The following appointments I was with the same trainer but scheduling was impossible and he also "forgot" about one of my appointments and another he was leaving the gym as I was walking in. NICE.
Ultimately due to personal reasons and a shoulder injury, I chose to cancel. After only 4 sessions. At sign up, they charged me my 1st and last, which was $200, and a $39 processing fee. Another $100 was debited out of my account during the first month.
Now that I am trying to cancel, they are telling me that there is a $225 fee to cancel (25% of the unused portion). This is on top of the $339 I have already paid!!!! For only 4 half hour sessions!!! What a ripoff. When I tried to be reasonable and ask if the money already paid could be applied to the fee, as I have not used the services, they tell me no. Even though in their own contract it states that they can only keep the money if I choose to consume the unused portion. DO NOT USE THIS SERVICE!!!!
Fall River, Massachusetts
This report was posted on Ripoff Report on 01/27/2009 09:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/profession-fitness/fall-river-massachusetts-02721/professional-fitness-bf-central-llc-beyond-fitness-professional-ripoff-and-professional-416725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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