Professional Consulting Services Ripoff Scam Washington Utah

This is alot to read I ordered a product from an infomercial called Auctions for Income on April 12, 2004 which sold my information. Professional Consulting Services Inc (PCS) contacted me few days later on April 28, 2004. I was informed that the people on the infomercial received help from Professional Consulting Services Inc (PCS) in becoming successful. I was transferred to three different people to speak with to make me buy their services. After being on the phone with the sales people for over an hour, I was told that I would receive double my money back with in the month guaranteed. Once I decided to try the service I was informed that I would have to pay $4,395 right away. There was no contract ever sent to my home or sent via email in regards to this transaction. The next day I had not received a phone call from the company to confirm my scheduled training courses. I decided to call them. When I spoke to a representative, I was told that my number had been entered in incorrectly when they called me the day before. The sales person informed me that there would be no extra charges and they would provide me with product information. Once I signed on, I was informed later that I would need to make extra purchases from other online services that Professional Consulting Services Inc (PCS) has discounts with regarding products. For this purchase, it was an extra $60.00. The website trainer, Mr. Womack was scheduled to contact me once a week starting May 1, 2004, then every Thursday at 2:30pm there after. Our third session he did not call or email me. I waited by the phone for his phone call. I waited until 3:30pm, then called PCS and was informed that Mr. Womack was out of the office until further notice. After three weeks, I was not seeing any progress in my investment. I contacted Professional Consulting Services Inc to inquire about a refund and was transferred to their return department run by Ms Glauser. I explained to Ms. Glauser that I was calling in regards to my dissatisfaction of PCS's service. I asked Ms. Glauser for a refund because of inadequate services and false guaranties. Ms. Glauser was unsympathetic regarding my request and said that PCS does not give refunds. I asked her if there would be a way we could resolve this issue with out having to escalate the matter. Ms. Glauser replied again that PCS would not give me a refund. She said herself that PCS Guaranties a profit by the end of the month for the home bases website. She then said that she would call me in a week to see if PCS would reconsider. Ms. Glauser never called me back. On July 7, 2004, I spoke with Dennis Wright the company's operations manager. I explained the situation and he said that there was nothing he could do. I informed him that the original phone call I received was an illegal solicitation since their company is not registered as telemarketers. Once I informed Mr. Wright about this, he decided to refund only $1,395 and keep me in their program, since he wants to be fair. He kept insisting that the services that I received equaled up to $3,000. Please help!!! Catherine New York, New York
U.S.A.