Proficio mortgage Rips off consumers lack of loan officers that are trained don't know quidelines awful customer service Cherry hill, New Jersey

For the consumers that paid anywhere from $450-700 for appraisals for loans they weren't even qualified for I feel so terribly awful. The loan officers there are not properly trained and with the sales manager "too busy" to run automated underwriting findings and a branch manager who only tries to make the numbers of loans and loans amounts look high it's so sad. Even the branch manager didn't know that a FHA streamline requires you to have an FHA a loan. No loan there is pre qualified nor is the loans reviewed to see if they are actual loans so borrowers (you the consumer) are told you are approved for a loan gather a ton of documentation pay for an appraisal the loan goes through several hands before a lowly processor tells the sales manager and branch manager these deals are not in fact actual loans. The poor consumers this isn't for all branches but for this particular branch these are true stories. Also keep in mind even the moral and frustration of the loan officers is shown. Educate yourself before thinking about refinancing or purchasing but dont ever use this branch even employees send their friends and family deals elsewhere because of the lack of customer service and knowledge there. If you were to ask typical mortgage guildeline questions to the branch manager and sales manager even they wouldn't be able to answer you. If you have paid for an appraisal and your loan got "denied" it's because it was never approved to begin with cause no one took the time to look at it. Such a shame get a refund your entitled to it! I worked there and am not a scorned employee but one who cares about people your home is your biggest asset and should not be taken so lightly by uneducated mortgage employees.