Prontocharger.com Vanessa G.=customer contact DON'T DO BUSINESS WITH THIS COMPANY Houston, Texas

I needed an additional charger for a Lenovo laptop.   I went to their website, entered the model number, and they pointed me to a charger, which I then ordered.   When the charger arrived and I plugged it in, the computer indicated that this charger had insufficient wattage to charge the battery and that I needed to use the charger that came with the computer.   I told the company about this problem, and they admitted it was the wrong charger and that they did not have the right one.   I then asked them to get me a prepaid return envelope so I could return the charger.   They refused.  THEY EXPECT ME TO GO OUT OF POCKET TO COVER A COST THAT IS THEIR RESPONSIBILITY!!!    This is pathetic.   I wish I had done more due diligence and seen all of the complaints about them.   As a long time Houston resident, I am embarrassed to see this is a Houston company.  I would have expected better.   I have asked AMEX to deny the charge, and when prontocharger.com sends me a prepaid envelope to return the charger, I will do so.   DO NOT DO BUSINESS WITH THIS RIP OFF GROUP UNLESS YOU KNOW EXACTLY WHAT YOU NEED, AND EVEN THEN, THEY DON'T DESERVE THE PATRONAGE.