Provident Metals Returned money after gold price increased Dallas Texas

To say I am disappointed would be an understatement.  In the final analysis I feel as though the transaction was “I am going to hold onto you money and if the price of gold goes down we win, and if the price of gold goes up you get your money back”.  What shysters!

They supposedly ship my gold and it gets “lost”.  There was never any evidence that UPS picked up the shipment, nor was it ever scanned in Texas, along the way, or at the final destination in Louisiana (the final destination), and no signature was collected as required (because it did not arrive).

Provident blamed UPS and stated I had to wait 30 days for a refund.  Why is there agreement to insure their product my problem?  I purchase a gold bar for an agreed upon amount and they agreed to sell me that product. I have no agreement with UPS.  My agreement is with Provident; Exchange of money for a product that was in stock at the time of purchase!

After approximately 35 days (and the price of gold increasing) they choose to refund the money versus provide the product purchased, somehow justifying to themselves that their failure (or their shippers) problem is my problem.

Not a very reputable way to run a business!