Public Movers SCAM THIEVES SCUM COMPANY SHOULD BE SHUT DOWN Hallandale Beach Florida

First issue: I was quoted for approximately 430 cu ft for $1200. Cindy informed me that if I would like them to package my stuff up, it would cost me an additional $300. My original estimate included a sectional couch, large 2 person computer desk, and large coffee table. These 3 items were NOT moved. Somehow I removed 3 large items from the inventory and the cu ft estimate jumped from 430 cu ft to 580 cu ft, when it should have been decreased. When the movers arrive, the package up what they need to and charge me $800 in cardboard fees. I was told this would be $300 and that included boxes and packing. I had all of my stuff already boxed up. The $800 fee did not include a single box, but only to wrap things and “protect” them. I voiced my concern and was offered a meaningless $50 credit. I paid around $3,000 for the move.

 

Second issue: I realize this is just personal opinion and is not covered in the contract. I called to set up a move on a Friday. I was told that I would be contacted on Monday. No such contact occurred. I then made another phone call and was told that it will take time to get a truck and to get the stuff out of storage. A week later, I was then told that nothing will be taken out of storage until a payment of $479.25 is submitted (because I paid half of the estimate up front and not half of the full, unrightfully adjusted, amount). That’s fine. I understand that your policy is that you need 50% paid to have it moved.

 

My issue is taking a week of silence, which was spent “getting my stuff out of storage and onto a truck” before voicing this concern to me. Another issue was that I was requested to simply DEPOSIT money into your account. Not a check, not a credit card, not a wire. A deposit. No record of me ever paying. What business operates like this? I’ve owned many businesses and have NEVER asked, or heard of anyone (outside of close personal connections that are completely trusted), requesting a cash deposit into a bank account. I received an attitude from whatever woman runs your place. Not Cindy, the other customer service woman.

All in all, it took 3-4 weeks from first notice of needing the stuff delivered until delivery. This is unacceptable.

 

Third issue: Delivery. The 2 men delivering the furniture show up in a massive truck. I live in Hoboken, NJ. It’s a city with 1 way streets. A massive truck is completely unrealistic and the driver was very irritated that neither moving company ever called me to confirm what size of truck they should use. I just assumed they’re the professionals, they will know what to show up in. They try parking on a 1 way street, leaving a little bit of room for cars to pass. They get about half of the stuff out of the truck and onto the street. During this time, every time a truck comes by and is unable to pass, they are forced to move the truck. Cops then show up and let the movers know that they can’t stay there.

 

The driver informs me that he will have to go rent a smaller truck. He says it is company policy to charge a fee of $.50 per cu ft to use a smaller truck. He charges me $290, based on the full cubic amount. At this point, there is only half of the stuff still left to move. Either way, I pay him $300 and he leaves to get the truck. He shows up a bit later with 2 mexican workers. They unload the truck and he tells me that they were only paid to bring stuff up to a certain floor and that I would have to pay them an additional $50 to help. I then pay them another $50. Once the truck is empty (and my apartment is still in complete disarray), the 2 mexican workers leave.

 

One of the guys stays outside and is folding up blankets and preparing to leave, while the other is assembling my bed. A few minutes later, they say they’re done, have me sign the paperwork and head off. Once they leave, I go upstairs to check on things and see that nothing is unpacked or assembled. My tv is still packed up with cardboard and a moving blanket. My large DVD cabinet is still wrapped/taped/blanketed. My mattress is still wrapped up in plastic. My bed frame is only partially assembled. The screws were all temporarily put in 10% of the way screwed in and left. My box spring was “unable to fit up the stairs” and left on the ground floor, still packaged.

 

A 7 foot standing mirror was still boxed and packaged with moving blankets. My 2 pub tables were still unassembled with the glass tops still packaged up. My large bar (the biggest item I had moved), was still in 5 separate pieces and never assembled at all. All the glass tops to each piece were still boxed up and packaged. They literally did not unpack or assemble ANYTHING. I spent 12 hours unpacking and assembling things myself. I also have multiple moving blankets that were left because they were used to package my items in miami. All of the smaller things (mini fridge, art work, ice maker, etc) were also still completely packaged and untouched.

 

I am absolutely outraged over the service received. Part of my contract, and what I (over)paid for, is that everything is unpacked and reassembled on delivery. This did NOT happen even in the slightest. They unpacked NOTHING and assembled NOTHING. I also suggest looking into this other woman (not Cindy). I don’t know if she is one of the owners of the company, but dealing with her over the phone was completely repulsing and unprofessional. When I tried to explain that I had no problem paying the $479.25, but didn’t understand why they would need a cash deposit, she turned it into a shouting match and continually SCREAMED over me on the phone. She kept going on a  rant about how the money has to be paid or I’m not getting my stuff. I tried to stop her, because that wasn’t my problem. I understood that it needed to be paid, and was trying to resolve HOW to pay it, because I did not agree with paying via cash deposit. I was totally fine paying via credit card. She was downright disrespectful and easily one of the worst customer service experiences I’ve ever had. If your service doesn’t do it alone, having her represent your company will be the end of it.