Complaint Review: PUBLIC STORAGE - Indianapolis Indiana
- PUBLIC STORAGE 6912 Caledonia Circle Indianapolis, Indiana United States
- Phone: 3176435448
- Web: https://www.publicstorage.com/stora...
- Category: Storage & Self Storage
PUBLIC STORAGE Bait & Switch, Non Disclosure of Pricing Indianapolis Indiana
*Consumer Comment: They don't need one
Must recommend not to rent from any Public Storage facility. They have unused unethical practices such as bait and switch to luring customers.
Despite having been a perfect paying customer with no issues, they have often raised rates over 300% the rate of inflation in a 6 month period with no plausible explanation, minimal notice, and absolutely no response or assistance from customer service either at the facility nor via their phone or email.
This report was posted on Ripoff Report on 07/05/2018 04:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/public-storage/indianapolis-indiana-46254/public-storage-bait-switch-non-disclosure-of-pricing-indianapolis-indiana-1450432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
They don't need one
AUTHOR: Robert - (United States)
SUBMITTED: Thursday, July 05, 2018
This may be a shock but they don't need a plausible explanation as to why the rent is being increased. You being a good or bad tenant has nothing to do with this. If you are on a "month-to-month" agreement they can change the monthly rent every month as long as they give you notice. Depending on your local laws that notice can be as short as just a few days. This is very common among a lot of storage companies, especially the larger "chain" companies.
If you want to try and put a handle on this you can look into signing a year lease. This will guarantee your rate for an entire year. Now, with the long term leases they will have penalties if you want to terminate them early. So you have to decide if you want a cheaper rate or the flexibility to vacate the unit when you want.
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