Public Storage MISSING/ TAKEN ITEMS HORRIBLE CUSTOMER SERVICE oakland park Florida

PLACED IN STORAGE:  2/1/2012

ACCESSED STORAGE:  4/2012

1ST FILED POLICE REPORT 1/26/2013

REMOVED ITEMS FROM STORAGE:  1/30/2014

MOVED ITEMS INTO APARTMENT OVER WEEKEND AND UNPACKED ITEMS DISCOVERED EXTENT OF THEFT.  CALLED PUBLIC STORAGE AND BROWARD SHERIFF OFFICE TO REPORT EXTENT OF MISSING ITEMS.

ITEMS STORED AT:08216 

1650 W. OAKLAND PARK BLVD

OAKLAND PARK, FL 33313

I PAID PUBLIC STORAGE TO SECURE MY ITEMS FOR 2 YEARS.  THIS IS THE 3RD TIME I HAVE USED PUBLIC STORAGE, NEVER BEFORE HAVING A PROBLEM.  I CANNOT BELIEVE THAT PUBLIC STORAGE ALLOWED EMPLOYEES TO ACCESS MY UNIT AND GO SHOPPING IN MY UNIT.

HOW WERE THEY ABLE YOU WONDER? EASY!  THEY HAD CUT MY LOCK, PLACED A PUBLIC STORAGE LOCK ON THE UNIT WHEN I PAID LATE ONE MONTH.  WHEN DID THEY GO INTO THE UNIT, MAYBE ONCE MAYBE SEVERAL TIMES?  I DID NOT CHECK THE UNIT FOR SEVERAL MONTHS, BECAUSE MY FIANCEE HAD MAJOR MEDICAL ISSUES AND WAS MY MAJOR CONCERN.   I ASKED THEM TO CHECK THE CAMERAS, NO CAMERAS ON THE ROW, JUST BY THE GATE.  WOW, HOW CONVIENT FOR THEM, NO WITNESSES. 

I SPOKE WITH THE DISTRICT MANAGER___________ WHO CLAIMED TO HAVE THE ONLY KEY TO THE UNIT, I DID NOT HAVE ONE.  HE ACCUSED ME OF LIEING THAT MY ITEMS WERE NOT MISSING.  FYI, SEE LIST NOT MANY ELECTRONIC OR EXPENSIVE JEWELRY, MOSTLY MOMENTOS AND NON REPLACIBLE ITEMS. 

I WORK IN THE MOVING AND STORAGE INDUSTRY AND WHEN I FIRST NOTICE THE THEFT I BELIEVED IT WAS ONLY 2 BOXES (ELECTRONICS AND DISHES) AND A DOLLY.  I WAS UPSET BUT HAVE COULD HAVE LEFT IT GO.  I WAS UNABLE FINACIALLY TO MOVE ITEMS OUT OF STORAGE AT THAT TIME, DUE TO FINANCIAL REASONS AND MY FIANCEES HEALTH.  WHEN UNIT WAS FINALLY EMPTIED AND BROUGHT TO MY NEW APARTMENT AND DISCOVERED THE IMMENSITY OF THE THEFT I REALLY BECAME UPSET AND YOUR RMPLOYEE ________________ ACCUSED ME OF STEALING MY OWN FAMILY’S HISTORY.

I HAVE LOOKED ON LINE AND SEEN THE BBB RATING THAT PUBLIC STORAGE HAS AN FM DO YOU CARE ABOUT CUSTOMERS PROBABLY NOT.  I DO EXPECT A RESPONSE TO THIS LETTER, MAYBE YOU WILL NOT DO ANYTHING, PROBABLY NOT, BUT I AM SURE I AM NOT THE FIRST TO HAVE THEIR ITEMS STOLEN AT THIS FACILITY.

THEY BELIEVED THAT BECAUSE I DID NOT ACCESS THE UNIT, THAT EITHER I WAS OUT OF STATE OR THAT I WOULD LET IT GO SO THEY WOULD BEAT THE AUCTIONEER.  I MIGHT HAVE BEEN LATE, BUT NEVER MORE THAN THE 30 DAYS FOR IT TO GO TO AUCTION.  WOW, I WAS ROBBED AND PAID TO STORE THE ITEMS FOR 2 YEARS.  WOW, ROBBED TWICE.

I STILL AM TRYING TO REPLACE THE ITEMS THAT I CAN.   SINCE MY FIANCEE IS NOW PERMANENTLY DISABLED, THE MONENTOS AND FAMILY HISTORY CANNOT BE REPLACED ESPECIALLY SINCE I WAS AN OONLY CHILD AND HAD THE ONLY ONES OF MIST OF THE ITEMS.

CONCLUSSION, MY ITEMS WERE TAKEN, I PAID FOR THEM TO BE STORED AND ACUSSED OF BEING A CRIMINAL BY YOUR STAFF.  GREAT CUSTOMER SERVICE PUBLIC STORAGE.  LET’S SEE IF YOU MAKE IT RIGHT OR EVEN TRY.

HAVE THEY MADE IT RIGHT, NOPE!!!!

I EVEN OFFERED A REWARD FOR INFORMATION AND THEY CONSIDER THAT HARRASSMENT.  I WONDER HOW THEY SLEEP AT NIGHT.  THEY DENIED INSURANCE AS USUUAL AS I SEE OTHER REPORTS ONLINE.  I HAVE READ RESPONSES TO OTHER CUSTOMERS COMPLAINTS AND HAVE NEVER SEEN ANYTHING SO UNPROFESSIONAL.  I QUESS I WILL NEVER SE MY FAMILY HEIRLOMS AGAIN, BUT I WILL TRY TO MAKE OTHER CONSUMERS AWARE., WAITING TO SEE IF THEY WILL TRY TO MAKE THINGS RIGHT OR SAY THEY ARE SORRY.