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Report: #121455

Complaint Review: Punch Software - Kansas City Missouri

  • Submitted:
  • Updated:
  • Reported By: Charlotte North Carolina
  • Punch Software 7900 NW 100th Street - Suite LL6 Kansas City, Missouri U.S.A.

Punch Software, Punch Architectural Series Software Rebate Ripoff Fraudulent Rebate Denials Kansas City Missouri

*UPDATE Employee: ONLINE Purchases are not eligible for rebates

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Punch promised a $20 rebate. I submitted the rebate form, UPC symbol, and copy of my receipt as requested, mailed on 10/1/04.

After 2 months I just found out they denied the rebate, claiming I didn't include a store receipt. But I orderd the product *online* from Atomic Park, who doesn't offer "store receipts". I included a printout of the receipt generated by the website when the order was accepted. It included by order confirmation #.

So between the UPC symbol and the receipt with an order confirmation, they *know* that I bought the product.

I tried to call their rebate customer service line and I've now been on hold for 25 minutes as I write this. They were hoping I'd hang up.

The rep I got explained that I needed to send in my packing slip. I replied that I didn't have it anymore because their rebate slip didn't instruct me to send it in!

She said "well I'm not the manufacturer, and they print the forms". I said "how can I comply with instructions I'm not given?" and she instructed me to fax my printed order receipt to the rebate resolution department. I asked why, since I had already submitted this originally. She said "well, you sent it to a different department".

I'm sure that this constitutes some form of MAIL FRAUD, and
I'd bet I'm not the only one they're doing this to...

Jonathan
Charlotte, North Carolina
U.S.A.

This report was posted on Ripoff Report on 12/06/2004 10:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/punch-software/kansas-city-missouri-64153/punch-software-punch-architectural-series-software-rebate-ripoff-fraudulent-rebate-denial-121455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Consumer
0Employee/Owner

#1 UPDATE Employee

ONLINE Purchases are not eligible for rebates

AUTHOR: Michael - (U.S.A.)

POSTED: Thursday, March 24, 2005
Punch! Software does not offer rebates for online purchases . . . The price offerred by online retailers is typically reduced already.

It would seem that you need to speak with the online retailer that may have provided you with the rebate information.
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