Pura Vida Bracelets Kept my money and did not send me what I ordered. La Jolla California

I ordered bracelets from Pura Vida. The first order was received in a timely manner. I have been waiting over a month and a half for the second order. No one responds to the numerous emails I have left. The voicemail is always full. If you manage to leave a voicemail, your call is never returned. I did fill a complaint with the Better Business Bureau. They responded by saying their was a system issue the day I had placed my order. They then said they shipped me two bracelets, that were not on backorder. The DHL tracking number they provided is 33 digits. Per DHL their tracking numbers are 10 digits. And on the Pura Vida website this order is still in their warehouse. This company lies and are deceitful. They have many complaints for their horrendous customer service.