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Report: #1468737

Complaint Review: Pure CBD Oil - Las Vegas NV

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  • Reported By: Anonymous — Portland Oregon United States
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  • Pure CBD Oil 500 North Rainbow Blvd., Suite 300 Las Vegas, NV United States

Pure CBD Oil Pure CBD, True CBD, Miracle CBD, Sky CBD, Assure CBD, Divine CBD, Pure Med CBD, Organix CBD, Isolate Direct CBD, CBD XRP, Optimal Choice CBD, Zen Labs CBD, Star CBD, Serene CBD and Serenity CBD Internet Fraud/Scam: I tried to cancel shipment of all future orders of Pure CBD Oil and could not resolve my issue with customer service because I could not contact them. Las Vegas NV

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Internet Fraud/Scam: Pure CBD Oil Pure CBD, True CBD, Miracle CBD, Sky CBD, Assure CBD, Divine CBD, Pure Med CBD, Organix CBD, Isolate Direct CBD, CBD XRP, Optimal Choice CBD, Zen Labs CBD, Star CBD, Serene CBD and Serenity CBD

While using Facebook on the Internet, Pure CBD Oil offered a free trial of a 1-ounce bottle of the product, Pure CBD Oil, for a shipping charge of $5.95.

When I entered my credit card information, 3 subsequent times, the transactions were declined. My bank notified me with a fraud alert for all three transactions, so I'm not out-of-pocket--not yet, anyway.

I received my trial bottle on Saturday, December 1, 2018. Because this was obviously FRAUD, I didn’t hesitate to contact Pure CBD Oil today, Monday, December 3, 2018, to cancel all further shipments, which were to be auto-shipped (without my previous knowledge or consent); I found this out from numerous internet searches. During this process, I learned that if I didn't cancel the auto-ship within ONE WEEK of receiving the product on December 1, I'd be on the hook for approximately $80.

The morning of December 3, 2018, I tried numerous times (wasting over 1-1/2 hours of valuable time in the process) to contact the company to tell them to cancel all future shipments by calling the phone number on the bottle, (877) 813-3316, as well as another number found here on Ripoff Report, (866) 978-7329.

Twice during my lengthy time on hold waiting to speak with a customer service representative, a representative actually did answer my call.

The first representative pretended not to hear me even though I had turned my phone volume to the maximum loudness, saying "Hello, hello, I can't hear you, etc." before hanging up on me.

The second representative was even worse! Initially, he asked for my first and last names, which I provided. I could barely hear him because someone (I believe that it was he) kept pressing random buttons on the phone that were so loud that I couldn't communicate with him. He then asked for my first and last names again, and I repeated them, all of this while the random phone button punching continued. At that point, he hung up on me.

In desperation, I finally wrote a firm letter to Pure CBD Oil instructing them to cancel all further shipments and advising them that I had notified my bank about my issue with the company.

I hope that today’s letter to Pure CBD Oil will end my relationship with them permanently. I want nothing more to do with them.

On my bank’s advice, I have been scrutinizing activity on the credit card account I used when attempting to purchase this fraudulent company’s product, have cancelled said credit card, and requested a new card from my bank.

Potential victims of Pure CBD Oil’s fraud/scam should steer clear of this most disreputable company.

 

This report was posted on Ripoff Report on 12/03/2018 08:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pure-cbd-oil/las-vegas-nv-89107/pure-cbd-oil-pure-cbd-true-cbd-miracle-cbd-sky-cbd-assure-cbd-divine-cbd-pure-med-c-1468737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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