Pure Garcinia Cambogia Won't cancel subscription Internet

I have tried several times unsuccessfully to cancel my subscription with them. Every time I go to their easy cancel page I get told they don't have an account for the address, email and name.  I then have several time sent emails to their customer service team which automatically get kicked back saying you can't cancel your subsctiption this way is has to be done on the Easy Cancel web page or by calling their number.  When you call the number you get someone who barely speaks English and apparently also has a hard time understanding English as well. Every time I call no matter who I am talking to I get the same response you have to spell things 3 and 4 times for every bit of information. They can never find an account for me even when given my customer number, name, address, and order number but somehow I keep getting billed. 

My bank says I have to cancel my debit card in order to stop payments on everything. So frustrating.