Complaint Review: Pure Health Discounts - Internet
Pure Health Discounts Not Customer Focused Crystal River , FL Internet
I never had to work so hard to receive an order. This company is not customer focused and was less than helpful when I contacted them to redirect a delivery of H2O2. I called FedEx 4 times to request either a later delivery or redirect to a local depot so I could sign for & pickup the package. FedEx reps consistently informed me that only the shipper could request a redirected delivery. I contacted the seller 4 times asking them to please request a redirect, and I only received one email response stating that FedEx reps were wrong and did not know their business, plus the Pure Health Discounts Amazon description said I would have to sign for the package. Clearly they missed the point and were not interested in creating a positive customer experience. I have no idea where the package wound up, and I am filing for a refund via Amazon. I would not recommend this business to anyone....well, maybe I would to someone I don't like.
This report was posted on Ripoff Report on 05/04/2015 07:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pure-health-discounts/internet/pure-health-discounts-not-customer-focused-crystal-river-fl-internet-1226658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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