Q link wireless Falure to provide service Internet

I applyied for and was approved for free goverment cell phone service through Q link wireless. I recieved my phone and activated it. Within 5 days the account was suspended and the company through their automated line dtates I did not complete my annuial recertification as required. Ive tried contacting them by phone and through their customer support email and they refuse to reply. I tried to set up service through another company but they have me listed as having service with them therefore I cant. Its obvious to me that they are billing the goverment saying I have serive but are not providing any. A complete scam in my opinion..