Report: #1127606

Complaint Review: qlink wireless

  • Submitted: Sat, March 01, 2014
  • Updated: Sat, March 01, 2014
  • Reported By: singlestev222 — moberly Missouri
  • qlink wireless
    499 East Sheridan Street Suite 300
    Dania, Florida

qlink wireless Q Link Wireless, LLC They will rip you off. One way or another! Dania Florida

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I did receive my lifeline phone in the mail after several months. I thought i was in the 250 minutes per month plan, only to find out later I got 125 minutes. I then discovered unused minutes rolled over,  which worked for me as I use very few minutes per month. Then after building up over 740 minutes, they all disappeared. I suddenly found I had 12 minutes remaining, not enough to contact support services by phone. I tryed to login to the website to contact support services. I landed on a page that said I needed to recertify my eligibilty before I could continue. I entered my foodstamp program was my form of proof and was directed to agree to several new conditions to my contract with Qlink. These stated they had the right to cancel service with any other phone company if I tried to sign with them while I still was with Qlink, along with several other conditions that were not part of the original plan. My recertifaction was not due for several months.    

I was able to contact an online chat operator who told me my rollover minutes expired after 90 days. How then was I able to build up over 740 minutes. If you had to make at least 1 phone call per month to keep your lifeline active, the most I could rollover in one month would be 124 minutes. These 124 rollover minutes would expire in 90 days... So if my math is correct...   124 + 124 + 124 minutes would be 372 minutes then after that 124 would expire each month  and you could never get more than 372 minutes unless you buy them....which I never did.  She suggested I call customer support... toll free.... but even toll free, the cell minutes would still be needed... and I didn't have enough to talk to them.    

 She suggested that the tech prople at customer support would be able to answer my questions more briefly over the phone...   What does that even mean.... answer my questions more briefly over the phone? I told her I had to leave and send me an email explaining where my minutes had gone and if they would be put back on the account.          

I then received an email saying my minutes were down to 7, and included instructios on how to buy more minutes.  I waited until the first of the month to see if I got my 125 monthly minutes.  I did,  but now am unable to login to the website.  I would like to change to the 250 minutes per month plan, but I am unable to contact them online. 

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