Complaint Review: Qazzoo TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Qazzoo technical staff is constantly improving the Qazzoo search results & the filters to provide the best information to the local business that desires to increase its number of sales. Qazzoo implements a top rated, proprietary system for security & monitoring, using only US Based Technicians & Certified Professionals. - Annapolis Maryland
- Qazzoo TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Qazzoo technical staff is constantly improving the Qazzoo search results & the filters to provide the best information to the local business that desires to increase its number of sales. Qazzoo implements a top rated, proprietary system for security & monitoring, using only US Based Technicians & Certified Professionals. 65 Old Solomons Island Road Suite 208 Annapolis , Maryland USA
Qazzoo TRUSTED BUSINESS REVIEW: Qazzoo U.S. based, social search engine connecting consumers with local professionals that want to serve them, premium technical support center that provides the highest quality & service worldwide. Qazzoo the logical alternative, passive advertising & puts the power into the hands of both business & consumer by creating a frictionless platform that has significant benefits over geo-targeted online advertising.
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Ripoff Report REVIEW /Commitment to Customer Satisfaction
Qazzoo joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By ED Magedson - Founder, Ripoff Report
Qazzoo approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. Qazzoo did just that.
QAZZOO CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
" "Qazzoo is a U.S. based, social search engine connecting consumers with the local professionals that want to serve them, premium technical support center that provides the highest quality and service worldwide. Qazzoo the logical alternative to passive advertising and puts the power into the hands of both the local business and the local consumer by creating a frictionless platform that has significant benefits over geo-targeted online advertising”
- There are no geographic restrictions
- The business hand selects the consumers they want to help
- Each lead has 100% guaranteed accurate contact information or it is replaced with a credit for a new lead the business can select.
- There are no long term contracts.
Strictly month to month. Qazzoo is dedicated to providing the best service. We can assuredly tell you that there is no one who cares more about our client’s satisfaction than Qazzoo. Let us take on the hassle of today's advertising and technology. We are here to serve and we pride ourselves on providing the most flexible system for generating actual business online. With the changes happening every day, it is hard to stay on top of new issues, advertising programs, social media and technology. We are a leading provider of self-selected online leads support our services for users and businesses across the United States with a free online app which a multitude of devices to access the Qazzoo search engine and connecting with potential clients. After you call, our team of experts will walk you through the process with ease. You can finally relax once we start getting you some actual business”
WHY QAZZOO IS BETTER THAN THEIR COMPETITORS
"Qazzoo is unlike their competitors as Qazzoo allows local business to search, select and connect with the consumers they feel they can serve. There are no charges for leads that are not selected so the cost per transaction is reduced substantially for those that use the Qazzoo social search engine. We will never send you leads that you must unlock. It is always they choice of the local business to either unlock or pass on any consumer profile lead. Keeping the customer at heart, we strive to provide a simple and affordable way to create more business online and offline.
We offer a full range of services to help get your business the added clients it needs to continue growing. Our easy onboarding system provides access for mobile users as well as desk top computers and apps. In these times of constant change is it important to us that each of our clients are able to generate more business with less hassle by connecting people more easily than any other system we know of. After calling and speaking with a client services representative we can immediately have you connecting with real buyers and sellers in any geographic area you choose. After creating your own online profile each consumer profile that you select will be emailed your profile illustrating your destire and ablility to hele them achieve their goals. You can filter through the leads via the Qazzoo natural language search engine and or just select the consumer profile leads that you choose from your mobile device. All profiles are time stamped so that the local business knows when the profile was generated”
Looking for some second opinions? Check out some of our awards, accolades, recognitions and reviews to see what respected outlets are saying about us.
“Meet The Companies Pitching At The Washington D.C. And NYC Meetups”
“The site seeks to drive down the cost per lead in comparison to other national sites such as Zillow and Trulia”
“Determined to change the way people think of search engines”
“Qazzoo.com, empowers local consumers and allows small businesses to reach out to their core audience on a frictionless platform”
“The site is very real and aims to connect brokers with potential clients, rather than buyers with particular properties”
“A consumer powered search engine that connects consumers with local merchants who can provide the exact products and services they are seeking"
QAZZOO - TESTIMONIALS
“I just wanted to update you and let you know how things are coming along. I’m a mortgage banker and I am shocked at how high the lead to contact ratios are with the leads. It’s great for me because while many people are looking for a home, most of them are needing to get approved for a loan whether they want to buy or sell. The best lead source I’ve ever used!” - Eric C. - Chicago, Il
"This is a great site for quality leads. Our Account Representative Vince Williams has been more than accommodating in helping to set up our accounts quickly and easily. We have the flexibility to hand select leads. We would recommend this site for wanting to stay a cut above the rest in the Real Estate Industry." - The Team at United Real Estate
"I am a Realtor in Colorado and a happy Customer! I have been with them for a few months. From the get go Ryan Stevenson and Bill Hann have been very helpful with my questions and concerns. I have called them a few times and they are always friendly and professional. I am happy with the leads, the customer support I have received from Bill and Ryan. In just a few months I have closed a couple of transactions already and look forward to many more!" - Brian B. - Kenna Real Estate
“I just want to thank you for giving me a call. I was so apprehensive since I have had horrible experiences with lead programs in the past. However, August 2 will be the end of my first month and I must tell you, I am really impressed. I have three quality people I'm working with and all have given me compliments about my service and follow up…Your program puts other lead programs to shame! Thanks again for introducing me to your program and thanks for being so very helpful” - Linda G. - Golden Bear Realty
“I’ve been online with you for 15 months and closed 11 transactions”- Brian B. - Coldwell Banker “Your system is great and it is nice to have a company who stands by the validity of the leads and will return any bad leads” - Ron Aguilar - SGI Mortgage
“I have closed multiple deals with your system and I love the freedom to search any area I want to work. The system is great as long as the agent stays proactive” - Richard C. - American Dreams Realty, llc
“I have been with the system for 2 years. If agents don’t take a chance on your service they are missing the boat and letting money fall right out of their pockets” - Maury M. - FIVE STAR Real Estate
“What is unbelievable is I have three closings in next month from leads months ago. It takes persistence” - Keary H. - Hutson Realty
“Great system!” - Misty D. Marmolejo - Red Label Realty
“I've sold one home so far and I'm establishing my pipeline, really surprised by how many people's information is actually correct. This could be a game changer!” - Cody H.
“I have been handpicking my buyers for about three months now, and let me just say that this service is incredible, I prefer working with people that are looking to buy a home and have fair credit, this lets me pick those exact people. Also I occasionally claim a profile to find they have an invalid email and phone number, this great Flag Data Feature that I use to obtain a refund for those leads. I have closed four deals in three months, and have more coming!” - Kelsie Williams - Realty Trust Group
“So far things are going great. Good new though, one of my leads just put a contract on a house last week. We close on June 15. I am excited about that!” - Rashida P.
STATEMENTS FROM THE FOUNDER AND CEO – MICHAEL URBANSKI
" “My name is Michael Urbanski and I am the founder and CEO of Qazzoo. I would like to thank you for taking the time to review Qazzoo. Qazzoo provides services to end-users and small-medium business for all their business generation needs. Qazzoo has lifted the curtain by allowing businesses to see what they are getting before they pay a nickle. Where other online sources require long term contracts, Qazzoo allows any small or medium sized business to read all the information that the consumer has uploaded to their profile and after reading the consumer profile the business can determine if the consumer is a good fit and if they are a good fit for the consumer. Come into Qazzoo, perform a search and see why our service makes us the best option online for generating business and experience why our support team is the best anywhere"
Qazzoo.com maintains an A rating with the BBB.
Qazzoo also offers valuable information free of charge through several blogs every week. Qazzoo Reviews - Qazzoo D.I.Y. - Qazzoo Blog
As a testament to our drive to continually improve the connectivity between consumers and the professionals that wish to assist them we have been issued two patents from the USPTO
Method and apparatus for connecting consumers with one or more product or service providers US 8452658 B2
A method and apparatus that for matching consumers with product or service providers is disclosed. The method may include establishing one or more profiles from one or more product or service providers, establishing one or more profiles from one or more consumers, receiving a consumer's subject matter request, matching the consumer with one or more products or service providers based on at least one of the consumer's profile and subject matter request, and providing the consumer's contact information to the matched one or more products or service providers.
This application claims priority from U.S. Provisional Patent Application Ser. No. 61/316,695, filed on Mar. 23, 2010, and U.S. Provisional Patent Application Ser. No. 61/381,235, filed on Sep. 9, 2010, the contents of which are incorporated herein in their entireties.
BACKGROUND OF THE DISCLOSED EMBODIMENTS
1. Field of the Disclosed embodiments The disclosed embodiments relate to generating a system and interface for connecting a product or service provider and a consumer in search of, or in need of such product or service. 2. Introduction
Conventional Information sites (e.g, websites, software applications, computing devices, etc.) exist for individuals and consumers to offer goods and services for sale at their standard or discounted price or at a price determined using an auction or variable pricing system. However, often consumers spend time seeking a service provider or entity to buy goods or obtain services by searching on-line or using a telephone directory. In this manner, consumers often have to spend considerable time and effort to contact several service providers via information sites or telephone to obtain an acceptable price and availability from the goods or service providers. They also are forced to search using Internet search engines or generic websites that offer multiple types of products with the hope that a product or service provider who carries the product they are looking for will show up in a search result, under the search terms they are looking for, and that the product or service provider presented will have the product at the price they are willing to pay, and be in a relevant geographic areas.
Additionally Service Providers and product or service providers spend time and resources in an effort to attract consumers for their products and services via advertsing. Current advertising methods such as television, radio, and conventional online advertising, while effective in presenting information to large groups of potential buyers based on traditional demographic criteria, such as general geographic location, and in the case of internet search engines, particular topics of interest indicated by the search, they still are not efficient. These methods require the buyer of a product or service provider's products to be exposed to the specific advertising for which that product or service provider has paid. In the scenario of internet advertising, a product or service provider's potential consumer perform a search for a term or group of terms that will return that product or service provider as part of a paid or unpaid search result on an internet search engine, or visit a particular website displaying advertising from that product or service provider.
In the event that a product or service provider does chose to develop an online advertising campaign, the product or service provider must now spend resources to manage that campaign, and entice viewers to visit their website through the use of limited advertising text, hyperlinks and advertising banners. If the consumer does select the product or service provider's advertisement it is then up to the product or service provider's website to convert the passive searcher into a consumer with effective online lead generation (which differs in effectiveness by industry and from product or service provider-to-product or service provider). Additionally not all current methods of online advertising account for “window shoppers,” or users who click on the wrong link, both of which cost the advertiser money. As most product or service providers do not specialize in web design, the product or service provider's conversion rate becomes a secondary problem once a potential consumer has selected the product or service provider's website. A high conversion rate can reduce the cost per acquisition while a low conversion rate will increase the cost per acquisition.
Ultimately, regardless of the a product or service provider's ability to maintain or afford conventional methods of advertising for purposes of consumer acquisition, that advertising is expensive and does not allow the product or service provider to exactly target or reach their preferred clients. Moreover, these conventional methods rely on the consumer being exposed to that product or service provider and selecting to work with or purchase from that particular product or service provider which can be cost prohibitive for most small to medium product or service providers.
The less traditional or common place method of client acquisition is through purchasing of Leads. Leads are generally considered: consumer contact information and limited information about their interest or needs, which have been generated by some source (such as a survey, contact form, or an account created when purchasing some other service). This method, while allowing for direct access to consumers does not necessarily ensure that the consumer: a) is expecting to be contacted by a particular product or service provider, b) is interested in a product or service providers specific product(s) or industry, c) is a client that matches a particular product or service provider's specific criteria, or d) has not been contacted by numerous other product or service providers who acquired their contact information, thereby devaluing any contact by a particular product or service provider. Conversely, from the consumer's perspective, this method relies on all parties who have access to their contact information to 1) keep it secure, 2) ensure their privacy is maintained, 3) provide their information to only the people they desire, and 4) only share their information with persons or entities they specifically authorize. These conventional methods also require consumers, if they are interested in multiple products, to produce multiple leads thereby reducing any current practical implementation to little more than online versions of “Classified Wanted Ads”. Additionally, once a consumer has submitted their information, they do not necessarily have any knowledge of by whom it is received.
SUMMARY OF THE DISCLOSED EMBODIMENTS
A method and apparatus that for matching consumers with product or service providers is disclosed. The method may include establishing one or more profiles from one or more product or service providers, establishing one or more profiles from one or more consumers, receiving a consumer's subject matter request, matching the consumer with one or more products or service providers based on at least one of the consumer's profile and subject matter request, and providing the consumer's contact information to the matched one or more products or service providers.
BRIEF DESCRIPTION OF THE DRAWINGS
In order to describe the manner in which the above-recited and other advantages and features of the disclosed embodiments can be obtained, a more particular description of the disclosed embodiments briefly described above will be rendered by reference to specific embodiments thereof which are illustrated in the appended drawings. Understanding that these drawings depict only typical disclosed embodiments and are not therefore to be considered to be limiting of its scope, the disclosed embodiments will be described and explained with additional specificity and detail through the use of the accompanying drawings in which:
FIG. 1 illustrates an exemplary diagram of a consumer/product or service provider matching environment in accordance with a possible embodiment of the disclosure; FIG. 2 illustrates a block diagram of an exemplary consumer/product or service provider matching server in accordance with a possible embodiment of the disclosure; FIG. 3 illustrates an exemplary consumer/product or service provider matching process in accordance with a possible embodiment of the disclosure; FIG. 4 is a screen capture of an exemplary set of results that occur when a real estate-based system performs scoring on a number of consumer profiles in accordance with a possible embodiment of the disclosure; and FIG. 5 is a screen capture of an exemplary interface provided by a real estate-based system to enable real estate professionals (e.g., agents and mortgage brokers) to see consumers that are actively looking for real estate or mortgages in a particular region in accordance with a possible embodiment of the disclosure.
DETAILED DESCRIPTION OF THE DISCLOSED EMBODIMENTS
Additional features and advantages of the disclosed embodiments will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by practice of the disclosed embodiments. The features and advantages of the disclosed embodiments may be realized and obtained by means of the instruments and combinations particularly pointed out in the appended claims. These and other features of the disclosed embodiments will become more fully apparent from the following description and appended claims, or may be learned by the practice of the disclosed embodiments as set forth herein.
Various embodiments of the disclosed embodiments are discussed in detail below. While specific implementations are discussed, it should be understood that this is done for illustration purposes only. A person skilled in the relevant art will recognize that other components and configurations may be used without parting from the spirit and scope of the disclosed embodiments.
The disclosed embodiments may comprise a variety of embodiments, such as a method and apparatus and other embodiments that relate to the basic concepts of the disclosed embodiments.
This disclosed embodiments may concern an apparatus and method for providing product or service providers with a targeted and relevant list of potential consumers, and enabling product or service providers and consumers to connect directly. More particularly, the disclosed embodiments may relate to a “Pay for Profile” method of consumer targeting and acquisition which reverses the traditional process and allows the consumer to be specific with their desired product or service criteria and therefore the product or service provider can more closely match their offers to the desires of the consumer. Product or service providers may pay for access to a consumers' profile that meets their criteria and may not pay for consumers that do not meet their criteria or that have selected the product or service provider accidently while performing a search.
“Pay-for-profile” may apply market principles to advertising on the Internet. Conventional Internet applications are passive and do not provide a platform for a product or service provider to take a proactive approach. Conventional internet applications also do not allow consumers to post profiles in order to have product or service providers offer their products or services directly to them in a controlled format. Pay-for-Profile may enable product or service providers to more accurately target internet users that meet their criteria and focus resources on their best possible consumer. Furthermore, a competitive consumer selection process may be based on a cost per acquisition, price per click, consumer price point, number of previous clicks, time posted and area of interest to helps ensure that the pricing structure reflects the market and is accessible to product or service providers regardless of their websites efficiency or the product or service provider's particular marketing budget.
Combining consumer generated profiles and lead purchasing is not commonplace. There is a need to provide a method and apparatus which can combine consumer generated profiles and lead purchasing through one's own website or third party website, combined with a method and apparatus to charge the product or service provider per access of the profile while also allowing for the possibility of consumer interaction with the profile and maintaining of consumer privacy.
The proposed disclosed system and method may also concern gathering information concerning products and/or services needed from a consumer, posting that information (which may collectively be considered a profile, lead, or contact information) using a public or member-based presentation forum (e.g., a website, application page, intranet, etc.), and then providing commercial entities (or other consumers) the ability to access all or portions of the profile: to offer their goods and/or services through the intermediary presenter (e.g. the website, application page, intranet, etc.), to review data for consumer research purposes, and to purchase contact information for the purpose of resale.
The Consumer Profiles
Consumer profiles may be created and updated automatically or by the consumer through an interaction with an application or website. Profiles may not be limited to contact information of a single individual or entity.
The profile could contain both default or automatically generated values for any particular information contained in the profile. The profile may contain multiple sub-profiles within it. Each sub-profile may contain information unique to that sub-profile or duplicate information inherited from other profiles, sub-profiles, and parent profile. A profile may contain any information relevant to a consumer or a potential product or service provider. Examples of information contained in the profile may be: contact information of the consumer; geographic information relevant to the consumer; parameters regarding product or service price features brands, color, manufacture, safety ratings, and consumer ratings; the general description of a desired product; how many times a profile may be accesses, and particular product or service providers or distributors that may or may not be authorized to contact this consumer.
Profiles may also contain the source of the profile, system information about the consumer, such as the consumer's operating system (OS) or internet protocol (IP) address, history of websites visited, and any other information that maybe collected automatically during creation of the profile.
Profiles may also be associated with particular channels which could include industries, particular categories of products, or manufactures.
Consumer Participation in the System:
Consumer may update all or part of the information in a profile. Examples of information consumers may change within a profile are: narrowing or expanding of product criteria, general description, channels with which to associate their profiles, number of clicks their profile may receive, number of views their profile or portion of a profile may receive, where and when and to whom the profile is presented, as well as any related privacy setting such as name or contact information available to product or service provider.
The consumer may pay, be paid, receive discounts, points, coupons or any other monitory or non-monitory incentive for creating or interacting with a profile. Or the service may be free to the consumer and they may receive no benefit for creating a profile.
The consumers who are associated with profiles may also be compensated in the form of a discount when they purchase a product or service through a particular retailer. This type of special discount may also leverage the collective buying power of groups. Either user-created or determined-by the respective information site, consumers who are all interested in the same product could all receive select discounts from product or service providers who offer incentives based on the number of people interested in buying at that time.
Product of Service Provider Accounts in the System:
Product or service providers may not be exclusively limited to individuals or entities selling products, and could include any entity, individual, program code, that accesses a profile. The product or service provider may pay, be paid, participate as a member of a collective, or the service may be free to the product or service provider. Membership may be required or the service may be a free or open source platform that allows product or service providers or users access to all or some of the profiles.
The product or service providers may create an account in the system; however an account may not be required. Product or service providers may access and use their account to select profiles to view based on: search terms that are relevant to the products and services offered by the product or service provider, a particular budget they have established for selecting profiles, or other criteria unrelated to the products they offer but related to purchasers of their products, such as gender.
In would be assumed that the less time that passes between when a consumers requests a product or service, and when the product or service provider accesses the profile of that consumer to offer them products, the greater the chances of doing business with that consumer. For this reason the product or service provider may also be able to setup methods for automatically accessing profiles that meet a particular set of criteria, or could integrate accessing of profiles with any other consumer targeting systems already in use by a product or service provider such as auto responder emails.
Product or service providers may also set up “daily budgets” with filter criteria similar to a CPC campaign budget where filters are set and all profiles are automatically accessed or available to be select that meet their product or service provider's criteria, until the budget is exhausted, for example.
Product or service provider profiles may also store previously accessed consumer profiles for reference, tracking or client management purposes. This could also be used to ensure product or service providers are not charged for accessing the same profile over again unless it was updated.
Product of Service Provider Access or Profiles:
Product or service providers may access profiles through any number of interfaces or platforms such as website, computer applications, or mobile devices, software application, RSS feed, or any program code designed to retrieve profiles or portions of information included within a profile.
Upon access of a profile a product or service provider may be billed or charged. Upon access of the profile: the product or service provider may be provided with, or provided a method to access, the available portion of the accessed profile based on the platform through which it was accessed or other criteria determined by the system, and information inside the profile. Information provided from the profile to a product or service provider may be provided immediately or could be stored in (or associated with) the Product or service provider's Account for later retrieval or other cross reference proposes.
The product or service provider's selection of a profile may result in an access request being sent to the system for the consumer's profile, and a response by the system transmitting the consumers profile information to the product or service provider.
The product or service provider may only be charged when the consumer is selected by the product or service provider either through a manual selection process, an automated selection process with the product or service providers preset criteria, an automated process based on criteria set by the system, or any combination of methods or means by which the system is able to match a consumer profile with a product or service provider.
One possible method of monetizing this system may be by implementing a Pay per Click (PPC) system. However, rather than costing the advertiser some amount of money every time a person (e.g., the person seeking goods and/or services in this case, otherwise known as the “consumer”) clicks on a promotional link, the person offering to provide the goods and/or services (a “professional”) may be charged per-profile accessed.
One possible method for determining amount of money charged to product or service providers per-profile accessed may be assigning a value to each profile based on general or specific criteria. Examples that could determine or be combined to determine criteria could be: number previous clicks or times the profile or portion of the profile was accessed, geographic location of the consumer, geographic location of the consumer relative to the product or service provider, date of the consumer's request, last time the profile was updated, specific product or service providers that have previously accessed the profile relative to the current product or service provider, exclusive vs. non-exclusive, the particular product or service provider accessing the profile, criteria set by the system, criteria set by the user. Furthermore, valuation may be influenced by profiles previously contacted by the product or service provider, or the proportional benefit the product or service provider could receive based on the benefit the product or service provider would see from a transaction with this consumer.
This system may also be developed to use a Cost Per Acquisition (CPA), Period Based Subscription, Auction, Fixed Fee, Commodity Market, or any other model (or combination of models) suitable for accountability and revenue generation.
Searching Profiles/Determining Profiles to be Presented
Profiles may be searched and accessed via multiple platforms that interface with the system. Searches may be performed based on any number of criteria or methods. Searches may not be limited to manual input of criteria by a user. Searches may be performed automatically based on manual input of criteria by a user, program code, previously defined criteria of a user, or the platform in which they are displayed prior to access (such as within a list of results from an internet search engine).
One possible disclosed embodiment may access the system via a website, search available profiles, and display resulting matching profiles based on a search term selected by a product or service provider. Further embodiments may include returning profiles based on:
A search term included as part of an internet search engine query.
Search criteria that only show profiles where the consumer has agreed to allow their information to be provided freely by the product or service provider, or other related privacy or accessibility setting.
Criteria within the profile such as: the geographic location of the user, or geographic relevance to product or service provider.
Criteria within the profile such as: amount of information, quality of information, when the information was providing, and relevance of information provided.
Geographic information associated with the profile such as: geographic areas of interest to the consumer, the geographic areas of interest to the product or service provider, current location of a consumer associated with a profile; with geographic information based on information stored in the profile or from information associated with a profile based on GPS data or other method of determining geographic information such as IP address.
Search results may be listed and arranged in order of relevance, amount consumer is willing to pay, amount and quality of information provided, and time request was made, geographic relevance and search term relevance with the search listing corresponding to the higher of any one or a combination of these variables. For example, page ranking can be performed on a system-wide basis or on a product or service provider-specified basis. One exemplary page ranking technique for a real estate system can utilize the following weighting such that the results are then sorted by final score (highest to lowest).
Criteria Sub-criteria Changes Actions
Name First name or last name
First or last name is blank −5 pts mark invalid
first or last name includes invalid −3 pts
first or last name appears to be test −100 pts mark invalid
Address street address is blank −1 pt
address appears to be invalid −1 pt
state is blank −1 pt
city is blank −1 pt
zip code is blank or invalid −1 pt
city doesn't match state −1 pt
zip doesn't match state −1 pt
Email email is blank −1 pt
email does not match email address −1 pt
email address appears to be test data −100 pts mark invalid
Phone phone #1 is blank −1 pt
number phone #2 is blank −1 pt
phone #1 appears to have invalid −5 pts
phone #2 appears to have invalid −5 pts
phone #1 appears to be test data −100 pts mark invalid
phone #2 appears to be test data −100 pts mark invalid
Cash 40k+ +5 pts
on hand $20k-$40k +3 pts
$5k-$20k +2 pts
<$5k +1 pt
$0 or blank 0 pts
Loan $500k +7 pts
Amount $300k-$500k +6 pts
$200k-$300k +5 pts
$150k-$200k +4 pts
$100k-$150k +3 pts
$75k-$100k +2 pts
$1-$75k +1 pt
blank or $0 0 pts
Credit excellent +5 pts
history good +4 pts
fair +2 pts
poor +1 pt
blank or bad +0 pts
While the above ranking system utilizes a number of disclosed factors and weights to create a result score, those of skill in the relevant art will understand that other weights and factors can be used instead. For example, whether a property is to be bought as a first home or an investment property can be used. Additionally, points can be assigned (added or subtracted) on other financial factors as well, such as the consumer's income level, the price the consumer has indicated they are willing to pay for such products or services, any discount that the consumer is requesting on the product/service, and/or the value of the particular item or service the consumer has indicated an interest in.
Similarly, geographic information may also cause an increase or decrease in score. For example, if a consumer is looking for a property in a particular area of interest (e.g., an area close to the product or service provider, an area near the area in which the consumer currently resides or an area known to have high sales) a score may be increased, but a score could be decreased if the area of interest for the consumer is outside of where the product or service provider is licensed to provide services. Geographic areas of interest to the consumer and the geographic areas of interest to the product or service provider can both be used (together or individually) and can be specified using a number of techniques such as, but not limited to zip codes, GPS, IP address, points of interest and additional means.
Additionally, “meta” data maintained by the system about a consumer may also be used in page ranking. For example, a first user that has updated his/her profile more recently than a second user (who otherwise has the same characteristics as the first user) may be significantly more valuable to a product or service provider than the second user as the second user may not be an active consumer. Similarly, the number of times that a consumer updates his/her profile can be used as part of page ranking as well. The system can likewise track (and use in page rank) the number of times that a consumer has purchased after being contacted, the number of times that the consumer has bought similar goods, the average price of purchases by the consumer, and/or the number of purchases per time interval by the consumer.
Additionally, “meta” data maintained by the system about the product or service provider may also be used in page ranking. For example, the number of times that the product or service provider selected similar profiles and/or the amount of time that the product or service provider previously spent reviewing similar consumer profiles may be used to affect page ranking.
Yet additional features that can be utilized in page ranking can include, but are not limited to:
- Number of times the search result or similar search results have been selected (by the product or service provider or other product or service providers).
- Length of time the search result has been posted.
- Length of time similar search results remained posted.
- Relevance to search term, if provided.
- The length of time the search result or similar result was not selected.
- Consumer provided direct input.
- Inferred information collected from other means other than those directly provided by the consumer
- The particular subject matter.
The above discussion has focused on the use of universal, static ranking where all service providers receive the same search results if they search on the same criteria. However, it is also possible to utilize the above system in the context of an auction or by using bid pricing. For example, if a first service provider indicates that it will pay $1 per lead, then the first service provider may receive a different (and better) set of search results than a second service provider that indicates that it is only willing to pay $0.50 per lead. In such a case, the second service provider may get “delayed leads” where the lead is only placed on the second service provider's results after the lead is older than a particular time period (e.g., half an hour, hour, day or week). Alternatively, the second service provider may get lower scoring leads than the first service provider that has offered to pay more per lead.
The cost per lead also need not be static. As the pool of leads begins to shrink, the cost of each lead may be increased. Similarly, as the pool of leads increases, the cost per lead may decrease in order to have more service providers matched to consumers. The cost per lead may also be affected by “volume discounts” such that a service provider that has purchased a threshold number of leads begins to get a discount on future purchases for a particular period of time. Additionally, price or position may be influenced by specificity of data. Profile may be included and be listed in combination with “organic search” and “advertising” results on an existing web platform and or search engine.
Additionally, the most preferred iteration of the invention may use the consumers' ideal price point or price range, most recent time of request and geographic area as the most heavily weighted variables in the ranking of results. These variables may be identified and presented as part of the profile prior to the product or service provider selecting and accessing the consumer's profile.
System as Intermediary for Communication
The system of the disclosed embodiments may also act as an intermediary for all or some of the communication of information between the consumers who create profiles and product or service providers who access the profiles. This may include correspondence between the parties or the exchange of funds.
The system of the disclosed embodiments may allow consumers to search for products, and speak with knowledgeable professionals about what they are looking for without divulging personal information that may be sold or passed on to other entities without their direct knowledge.
The system may become the monetary, points, or other exchanger of payment collections or disbursement.
The product or service provider may contact the consumer via a protected email, protected phone, traditional email, text message, telephone, post mail and/or whichever means of communications the consumer (or the system) has indicated or determined to be of benefit to the product or service provider. In addition, the contact with the consumer may be in the form of a “posting” to a password protected message board or web site (e.g. Facebook or LinkedIn). For example, a protected email can be a temporary email address at the intermediary system (e.g., email@example.com) which the system then forwards to a customer's real email address (MeganMatthew@customersdomainame.domainextension), where “domainextension” typically is .com, .edu, etc. Similarly, a protected phone number is a phone number of the system that the product or service provider calls and then the system bridges the call to the customer's real phone number. A system may have multiple phone numbers that it associates with certain leads for a period of time, or the system may have one or more central numbers that once called use PINs and/or system assigned customer numbers that identify which of the leads the product or service provider wishes to contact. Because the system acts as an intermediary, the number of contacts to a potential customer can be limited by the system (e.g., three contacts can be made before the system stops forwarding email or calls). In one embodiment, the system can contact the customer to determine if the customer wishes to authorize an additional number of contacts from the product or service provider such that the product or service provider can continue to send the customer information and/or offers.
In addition to a traditional revenue model where the intermediary facilitating the communication between the two parties collects and retains the revenue, the intermediary site may also perform a revenue split with the consumer using the service. This process may be based on a direct per transaction method (based on typical affiliate programs), or on a dividend method where each member is paid some portion of global payout. This payout may also be in the form of credit or points which could be exchanged for goods, services, or cash. These payouts may also be in the form of “gift cards”, for example.
The system for collecting, organizing, storing, and returning lists of profiles to be accessed or delivering information stored with in a profile to a product or service provider when accessed may be stored on a computer on a network, and may be accessed by multiple information sites.
In one possible disclosed embodiment, the system may allow for multiple devices and systems all containing their own methods (collectively platforms) to connect with the system. These platforms would be able to display, submit, create, modify, extract, and monetize profiles within or somehow associated with the system.
Examples of platforms that may access the system include a website related to a particular subject matter, internet search engines, software applications, and mobile devices. The combination of organic search results from an internet search engine combined with a list of consumer profiles may be offered as an option on a search engine or website, if that search engine or website is able to determine if the user is performing a search as a product or service provider or a consumer with an account on the system.
These platforms may access the system via Really Simple Syndication (RSS) feeds, software Application Programming Interfaces (APIs), custom code connected to the system and designed to present information on a website (such as a Widget), or some other code designed to allow other platforms to interface with the system.
The system may determine how each profile is relevant to a search request based on search criteria, program code with thin the system, valuation of the profile, number of search terms, a geographic area, and amount product or service provider is willing to pay for access to all of part of the information contained in the profile, information contained within a profile or group of profiles, other criteria determined by the system, platform accessing the system, or any combination.
The system may, based on user interaction or use of program code, add additional information to a consumer profile based on available information from other data source or providers to further enhance the value of the profile to a product or service provider or further refine a consumers request for a particular product. This may include listing details about previous purchases made or services requested by that consumer, or other product or service providers that this consumer frequents.
Fraud, Privacy, and Spam Protection
The system may employ reasonable measures for fraud protection and abuse. The system may maintain consumer's information, and act as an intermediary for all communications between consumer and product or service provider. Conversely, accounts created by consumers may require some form of verification to ensure that are not charged for false information provided by a consumer, or unauthorized or accidentally access of profiles by their account. Additionally, the implementation of PPC to access/contact the product or service buyers (consumers) would potentially reduce “spam”, and increase the value of the intermediary service to both the consumer and the professional. The consumer can block or unblock a particular product or service provider so that the consumer is not bothered by product or service providers they do not want to do business with and this would also keep the product or service provider from selecting the same consumer that does not want to be bothered with unwelcome solicitations.
EXAMPLE #1 An example of this process may be found in the real estate profession where a consumer's profile has been added to a database which indicates that the consumer is searching for a $500,000 home with 4 bedrooms and 3 baths in Scottsdale, Ariz. The consumer request was made at 9:00 am Monday morning.
A loan officer who desires to generate business in that price range "
At Qazzoo we pride ourselves in using the highest quality SERVICE.
"We employ patented user friendly, cutting edge technology and the most up to date solutions for both consumers and businesses. We are located in Annapolis, Maryland making us a U.S. ONLY company. What this means is that we are here to help you in any way we can as our professional staff is trained in both online businesses as well as offline business so that we can assist you in both to the best of our ability. We know the world is not perfect but we do our best to make it easier for both consumers and businesses to get what they want faster and with fewer dead ends. We truly believe we do the best work and we pride ourselves on keeping our service as top notch as humanly possible"
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
As stated above, Qazzoo is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at Qazzoo and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Qazzoo a positive Rating. Qazzoo made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
STATED IMPROVEMENTS FROM QAZZOO
They're new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Qazzoo is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
Qazzoo is dedicated to customer satisfaction and improving the way business is generated online as well as decreasing the cost of creating business on the web using social media on a completely new level. Offering 100% guarantee on every consumer lead profile contact information, confident enough to offer a new profile of the businesses choosing for any consumer lead profile that has inaccurate contact information. Qazzoo implements top rated system security and monitoring, serviced properly in a timely fashion using only US Based Technicians & employing a client services division to support the consumer representative. Qazzoo receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. *Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com.
This kind of dedication to customer service means that Qazzoo will do whatever it takes to make sure their customers are properly taken care of.
In the future, if anyone has any complaints or concerns with Qazzoo, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company's response and to insure customer satisfaction). You can call Qazzoo directly at 443-837-1183.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Qazzoo or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Qazzoo meets Ripoff Report Verified™ standardsinclude a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Consumers can feel safe confident and secure when doing business with Qazzoo.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Qazzoos’ Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.
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This report was posted on Ripoff Report on 10/04/2015 08:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/qazzoo-trusted-business-technical-advertising-real-estate-annapolis-maryland-1259118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
Click Here to read other Ripoff Reports on Qazzoo TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Qazzoo technical staff is constantly improving the Qazzoo search results & the filters to provide the best information to the local business that desires to increase its number of sales. Qazzoo implements a top rated, proprietary system for security & monitoring, using only US Based Technicians & Certified Professionals.
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