Complaint Review: Quality RV - Portland Oregon
Quality RV Gross Misrepresentation & Bad Salesmanship Portland, Oregon
*Consumer Comment: Interesting
*Consumer Comment: Unreasonable.
*REBUTTAL Individual responds: Should have stepped up and bought it!!!
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2) We called about the RV a second time because it was still listed in inventory and left our number with Dan, in case things didn't work out with the new owner in Hawaii.
3) Two days later, we get a call from Dan, stating they had just gotten another motor home in and it was "nicer than the other one you were interested in". So we said we'd look at it tomorrow.
4) We arrived at the lot, looked it over, made a cash offer. Dan phoned his boss, who countered. We said we wanted to think about it and went home. While at the lot, three different sets of customers came onto the lot and was looking for a salesman. When I told Dan, his response was, "I'm with you." He was the only one there!!! No one had any help! He was very rude, lazy and knowledgeable as the details of the vehicles on the lot.
We got a call the next morning from Dan, offering us a deal on the motor home. My husband spoke at length about our budget, the taxes and licensing issues from Oregon to Washington and the fact we could not insure it until Monday (because this all took place on Sunday). The conversation ended with us still being in negotiations; or so we thought! We never said we didn't want it!
My husband drove down there to talk with Dan (less than 2-hours since the phone conversation) and Dan replied, "It's sold", and walked away! How rude and unprofessional! And at no time did we not know he was going to sell it! My husband went down to pay for it!
5) I checked out the company online and they advertise on their website that they are members of the BBB. They are not! I have ran a report off the BBB website and their rating is F, on a scale of A+ to F, with F being the lowest score! They had four complaints in 3-years; two resolved and two unresolved. THEY ARE NOT MEMBERS OF THE BBB AND ARE COMMITTING FALSE REPRESENTATION BY ADVERTISING SUCH!!!!
Their customer service practices are horrible, Dan is lazy and not professional at all.
I had asked him about an warranty service on their motor homes; he said they don't offer one. After reading the report on this site from Tess regarding their experience with First Assurance, I now understand why they don't offer one. The company is very unreliable and Dan is the kind of individual that gives "used car dealers" a bad name!
We are calling the owner tomorrow morning, a Mr. Johnny Ephrem, and are going to inform him of our discontent with them selling the motor home out from under us. And also pointing out that they are providing false advertising by stating they are member of the BBB, when in fact they are not!
I encourage others to complain here and to the Attorney Generals office that handles Consumer Complaints.
This report was posted on Ripoff Report on 10/24/2010 07:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/quality-rv/portland-oregon-97216/quality-rv-gross-misrepresentation-bad-salesmanship-portland-oregon-654708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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