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Report: #1310385

Complaint Review: Quality Towing - Westport Connecticut

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  • Reported By: Wronged — Stamford Connecticut USA
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  • Quality Towing 271 Post Road East Westport, Connecticut USA

Quality Towing ; 271 Post Road East Westport CT 06880 ; Quality Gas ; Westport Auto Repair ; 1530 Post Road East Westport CT 06880 Thieving Dishonest Criminal Enterprise ! Westport Connecticut

*REBUTTAL Owner of company: Parked in 2 hour parking

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My car was towed from a legal parking spot in front of a popular restaurant ( Harlan Social Norwalk ) for being there too long, even though I was patronizing the restaurant and spending money there. There was a phone # ONLY on the sign for the towing company. When I called to find out where my car was, I got an answering service who said they would call me back with the address- THEY DIDN'T. I waited alone late at night for a call back.

Finally, after several more calls by me, I got the address and took a cab to retrieve my STOLEN car. They DEMANDED $220.00 in cash and REFUSED to give me a receipt, stating that was their "policy." When I pointed out the police were in the street supervising road work and I refused to give $220 with no receipt, the manager came out and wrote up a receipt. All of a sudden, the price was $195.92, which I was told was because the manager was "feeling generous." What a hero!

Don't EVER buy gas here or have your car serviced here, don't ever park in front of the Ironworks or Harlan Social, and don't EVER have anything to do with these thieving crooks.

This report was posted on Ripoff Report on 06/08/2016 07:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/quality-towing/westport-connecticut-06880/quality-towing-271-post-road-east-westport-ct-06880-quality-gas-westport-auto-repai-1310385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Parked in 2 hour parking

AUTHOR: Quality Towing & Auto Repair - (USA)

POSTED: Thursday, August 31, 2017

 Customer was parked in a clearly marked 2 hour parking zone. The property management requested vehicle to be removed after 2 hours on video tape and marked by our drivers. The car was at our shop over 2 hours before customer called looking for it. That is at least a 4 hours before they returned to find their car missing. It's easy to point the finger at someone else rather then take responsibility for you own mistakes. We are not at fault and did nothing wrong. Quality Towing & Auto Repair

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