Complaint Review: RadiaLabs - Internet Internet
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- Author Not Confirmed
- RadiaLabs 3286 North 29th Court Internet United States of America
- Phone: 1-877-309-3491
- Web: info@radialabsdirect.net
- Category: Bait-and-Switch
RadiaLabs Radialabs charged credit card over $80.00 for a "Free Trial" product that was never delivered! Internet
*Author of original report: Radialabs makes it right
Show customers why they should trust your business over your competitors...
RadiaLabs advertised a 30 day Free Trial of their wrinkle reducing facial cream for the $3.95 cost of handling and shipping. They not only charged the shipping and handling to my credit card, but without notice or authorization went on to charge a further $76.00 two weeks later! However, they did not ship any product whatsoever; so of course I was unable to return the product within 30 days and claim the refund they promised in their advertising. To date, there has been no response to my emails from the company and I have not been able to reach anyone on the phone!
This report was posted on Ripoff Report on 01/22/2011 03:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/radialabs/internet/radialabs-radialabs-charged-credit-card-over-8000-for-a-free-trial-product-that-was-n-685418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Radialabs makes it right
AUTHOR: Sandberg - (Canada)
SUBMITTED: Monday, February 28, 2011
Today, February 28th, 2011 I have finally received almost all amounts that Radialabs charged my credit card back. This was an arduous process involving a paper trail of 15 pieces of correspondence and the Credit Card Company had to become involved as well. Radialabs did respond to my emails finally and now all I am out of pocket is the initial shipping and handling charges and the $18.74 it cost me to return their product in a way that would include a "tracking number" to prove that I had sent it and that they had received it.
Before participating in any "Free-Trial" offers: Read the Terms and Conditions (often accessible only through a second link embedded in the ad) as well as the Refund Procedures! Investigate the integrity of the company and proceed only after you are convinced the company is legitimate and honest! Check here on Ripoff Report to see if other customers have had difficulties with the company. Sandberg
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