Report: #539498

Complaint Review: Ramada Plaza Resorts - Imperial Majesty - Braddik Telemarketing - ShowSmart - Jeff Drutz

  • Submitted: Mon, December 14, 2009
  • Updated: Thu, January 07, 2010
  • Reported By: Nina — Toronto Other Canada
  • Ramada Plaza Resorts - Imperial Majesty - Braddik Telemarketing - ShowSmart - Jeff Drutz
    3397 American Drive Unit #7
    United States of America

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I received a telephone call from a woman who told me that I had entered a draw at the Ploish festival in my neighborhood and that I had been pulled as one of the winners.  I had won a trip to Las Vegas for two, three days and two nights.  When I asked her what the catch was she said I would have to come into the office to pick up the tickets and I would need to listen to their 90 minute seminar.
I remembered entering my name in a draw at the festival and so I made an appointment.  I was to arrive at their office on the 21st day of November.  I listened to the seminar with many others and then I spoke with an agent about the company.  They said they were a discount club and after having watched the seminar I was impressed and interested in knowing more.  The agent showed me the contract to sign up but I hesitated as I had come alone and I thought it would be a good idea to speak with someone else about this before signing on.  The agent showed me that on the contract it stated that I had ten days after signing to cancel without any fees or penalties.  I signed on and paid with my debit card $3,150.00 for a ten year membership. 
When I returned home and spoke with my father we decided to do a search on the company.  We were distressed at what we found.  The website said very little about the company.  We also dicovered that although I had paid them in full I had not received a password to do any shopping which was the service that they offered. 
Two days later my father and I stopped into the office to cancel my membership.  However, it was not going to be that easy.  First we were told that we could not just come in and cancel, we would need to make an appointment, when I refused to leave the recedptionist asked me to wait.  Twenty minutes later a man came to sit with us.  He claimed that he was the owner and that I would need to go home and send an email which was the proper procedure for cancelling a membership.  There was no procedure written in the contract and I told the man that I was calling the police.  When I called the police they also called the police stating that I was trespassing.  At that point I left the premises and waited for the police outside in my car.  When the police arrived I was told that they were very familiar with this address, that they had many calls alike the one I had made from this address.   It was 3397 American Drive. Unit #7  Mississauga ON.  The police explained that they could not do anything to help me but that I could sue them at small claims.  I asked if there would be a record that I had tried to cancel within the ten day period, which was reallly why I had called them so that it would be known that I had tried as it didn't seem that they wanted to ackowledge my cancellation.  Apparantly there would be a record of my call in the communications room at the peel police department but that was all.
I left that day with little hope of seeing my money but I still tried to do whatever I could.  I sent emails inquiring but I have just been getting the run around.  The contract also stated that the club had 15 days to refund my money so I kept hoping that before that date I would maybe get the refund.  The 15 day period ended on the 8th of December and I havent received anything.  I did go to small claims court and filed a claim but I was suing the IDClub which I later found was not incorporated.  Which meant that I was suing anyone unless I had a name and then I could amend the law suit.  Tonight I contacted the Polish Festival co-ordinator who told me that the name on the cheque was "showsmart".  He also told me that he was going to talk to some other people who were  invloved in the festival and try to find a name somewhere.  After speaking with the co-ordinator of the festival I googled "showsmart"  I was surprised to find a name "Jeff Drutz" affiliated or actually I am certain they said that he was the owner of this business "showsmart" and that the IDClub was another of his businesses.  I am thinking that I will now amend my lawsuit with this name but I would really appreciate any help I can get to make this a public affair.  These guys need to be stopped.  |They are ripping people off and the polic the police won't help.  I even called the Fraud squad in Peel and they told me to go to small claims court, that they could do nothing for me.  I am also writing a letter to Silverman helps in hopes that he may take an interest and get this out to the public.  I caution anyone who receives a call from the IDClub.  HANG UP!

This report was posted on Ripoff Report on 12/14/2009 11:40 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

It has been 18 days and I have not received my refund

AUTHOR: Delilah - (Canada)

I need to let people know that I have not yet received my $3,150.00 from the IDCclub or Jeff Drutz.  Today I will go to the Peel court house to amend my lawsuit.  The name on the law suit will be that of Jeff Drutz.  I want him to know that I will keep this going until I get some resolve.  I will also send my letter to Silverman to see if he can bring this to the greater public so that some might be spared.  These people need to be stopped.  They are criminals.
I have police reports with peel from the day I went to ask for my refund.  I never acted innaproprietly as they have claimed.  When they would not start the cancellation process I just called the police.  That was all.
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#2 UPDATE Employee

She makes children shake.....

AUTHOR: Bruce - (Canada)

Thank you for this opportunity to respond to the complaint from Nina Bain. I have read it carefully and have a number of points that we, at IDC, would like to make regarding her unsolicited and unprovoked attack on our company. The details that she has reported to you web site are exaggerated and incorrect.

Two days after signing her contract Nina Bain burst into IDC s place of business, with her father, and, in a very loud voice demanded her refund. Our contract clearly states that any client may cancel within ten (10) days of signing (page 3, Refund Policy). This is to protect the client and protect the business as well. She was well within her legal right to cancel as it had only been two days, however, the manner in which she did so would not be acceptable by any business standards anywhere.

While in our office, with clients present, one with a three year old child who began shaking due to her outbursts, Nina began to yell and in a very loud voice demanded her money back. As per our contract, we state that there will be a full refund issued fifteen (15) days after the signing of the funds release form (page 3, Refund Policy). This is to protect the client and protect the business as well.  Nina continued to act in a very aggressive manner, yelling at our clients to run from IDC. Our management was not given the opportunity to speak to her as we could not get a word in edge wise. The owner requested to talk with her in a civil manner and she refused saying, I am not leaving until I get my money!, Nina was subsequently asked to leave the premises or the police would be called and she would be charged with trespassing. Nina refused and she and her father were told that unless they vacated the premises, we had no choice but to involve the police. Again, Nina refused and the police were called. They arrived and she was escorted from the premises.

On the Monday we sought legal consul as to the uproar and business interruption that Nina Bains disrespectful and totally uncivil manner caused. We were advised to sue her for all damages. The owner of IDC decided, in good faith to go ahead and issue a refund to Nina, against consuls direction that was sought after and given. Nina was subsequently contacted regarding her refund.

IDC has treated Nina Bain with the utmost respect and courtesy through the entire process, but she has and is unable to conduct herself in a business like manner. Nina Bains attacks seem to be coming from many directions for no apparent reason. We have behaved in a business like manner, following the stipulations of the contract which she signed. We fully intend to refund the full amount of Nina Bains contract. This will be done in fifteen (15) days.


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#3 Author of original report

To add to my update, the call from Omer Waseem was apparantly not a coincident.

AUTHOR: Delilah - (Canada)

Having spent many evenings googling in search of anything I could find on the IDclub, one night I decided to call the polish festival co-ordinator and see if he new anything about this company.  As I stated in the rippoff report he told me that the cheque was from a company called showsmart. When I googled showsmart it  gave me Jeff Drutz and the IDClub.  At this point, since his numbers were all there for the public, I called Jeff Drutz and asked him staight out if he owned the IDClub.  He said that he didn't but that he knew them and asked me what the problem was.  I told him and he said he wanted to help me.  He said he could 90% guarantee me the refund.  I didn't believe him and really I was curious why he was even talking to me considering that I was accusing him of being the one who had ripped me off.  We talked briefly and he said he would speak with the guy he knew at the IDClub and get back to me within twenty four hours.  I never thought I would hear from him again but he called me back and said that he was certain that I would be hearing from someone within fourty eight hours and that I would most likely be refunded. ( I am certain that he did talk to someone because he knew that it had gotten heated when I had tried to get my money that day.  He mentioned that.)
Today which was a litle more that twenty four hours I receved a call from the IDClub.  I found this very odd considering I had not received any calls from them up until this point. We corresponded through emails and mine were usually ignored.
Omer Waseem from the accounts department assured me that I would receive a full refund within 15 days.  I hope that its true and if I do receive it I will apologize to all but I still feel like maybe it is just a way to stall me.  However, I will hope for the best and keep this report updated.
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#4 Author of original report

I'm still not sure about getting a refund. This contract is no different than the first one I signed.

AUTHOR: Delilah - (Canada)

Just today I received a phone call from a man named Omer Waseem.  He said he was the accounts manager with the IDClub.  He told me that he was going to send me a form acknowledging my cancellation to the club but I would need to print it off, sign it and fax it to him.  I returned home to receive the email and I printed the form and faxed it to him.  After receiving the form and filling it out I couldn't help but notice that there was no signature from their end and so I emailed Omer to inquire.  He told me that once he received my fax, he would then have it signed by someone on their end that they would in fact, be returning the full amount of my money. I received that form by email with a very familiar signature.  It was the same as the one that was on my copy of the initial contract which basically looks like IDC but only in a quick stroke.  The IDclub has, in this form, acknowledged my cancellation finally and have signed a contract that they will be refunding me within 15 days.  I don't understand the 15 day wait considering I signed on November the 21st and asked for the contract to be cancelled on the 23rd day of November.  I will keep this report updated as to whether or not the IDClub follows through.  In the meantime I will need to talk to my Lawyer to see what I should do.
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