rapidmanuals.co.uk failed to provide goods or communicate Internet, Internet

I also have been scammed by this company, I contacted them day after my order on the 8th feb 2012  asking for  a tracker number for my item .
Then i discovered these reports and contacted there merchant PAYPOINT.NET through there email report system to cancel my order with rapidmanuals i received  another receipt for the item  no cancellation notice  .

  I contacted them again  to cancel the transaction to receive another receipt for the item .I checked my bank statement to find for each email i sent to cancel my transaction  paypoint processed another transaction and charged  my account 3 times  for 5.99.

 I contacted them by telephone and explained my situation to be told that they do not refund or able to cancel any transaction  from any merchant as the are only a gateway for merchants to be able to accept card payments.

I asked why for each email i sent to cancel my transaction that i was charged again  for the item they could not give me a clear answer and told me that they are only used as a gateway for the merchant.

I would stay clear from any merchant that uses paypoint.net as a payment method!!!!