Raymour and Flanigan Poor quality control and customer service! Rochester New York

Buyer Beware!!

If I can stop anyone from shopping at Raymour and Flanigan than I have saved someone a lot of trouble. This company has no quality control. Pieces are bought in bulk from manufactures, most from China, and not inspected at all. You, the customer have no control or guarentee that you are getting anything, but junk. And just try and get help after the sale! They want to fix manufacture defects instead of getting you new pieces when the problem is no fault of yours. Then when the give you new pieces (after many arguments and hassle on your part) the same thing happens because their furniture is garbage! Try and get help from local managers. You can not get anyone to return your phone calls because after the sale is made it is your problem, not theirs. Please shop elsewhere. My experience with them has been a nightmare. After unanswered complaints with BBB I had to hire a laywer to get my money back. And I did!!!