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Report: #506957

Complaint Review: RealtyTrade.com - Orlando Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Debbie — elkins park Pennsylvania USA
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  • RealtyTrade.com www.realtytrade.com Orlando, Pennsylvania United States of America

RealtyTrade.com New definition of an offer!- Do Not sign a contract with this company Orlando, Pennsylvania

*REBUTTAL Owner of company: 100% Client Satisfaction Committment

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I could provide both a log and date stamp for all of the different conversations I have had with RealtyTrade.com, but that would take a great deal of time.  Basically I signed a contract back in August 2008, where I was guaranteed to have an "offer" on my timeshare, with a sell, unless they backed out of their contract of $17,500 for my timeshare.  I said great!  I read the contract which states, I will receive a reasonable offer of X amount by the end of my contract or I get my money back.  After 4 months of no "offers" I lowered my price to $12,500.  Still no offers.  I called in right around the contract being complete, to get a refund, and was informed that I had received an offer.  I can assure you that I have not.  They even said that AOL doesn't always deliver their emails (now, they know when I signed the contract that I had AOL.  After arguing, they refused to give me my money back, because an offer was received.  I changed my email address to a yahoo account. Since my call was within the 10 days of the contract ending, they said I was eligible for this to be terminated.  I  spoke with Mike Holland at this point who finally offered to continue the contract with the same money back guarantee within 6 months. We lowered the price and discussed an offer from a "Qualified" buyer of being 10K.  About 3 weeks prior to my contract being up, I received 2 different "offers" from people..Now there idea of an offer and the rest of the real estate industry are very different. The website, allows you to make an offer, only, an offer is simply showing interest. there is no place to communicate directly with the person, no put a lower offer. When i received the offer, it stated budget only.   When I placed an offer on my own property, their qualification process existed of a phone call confirming the name and number.   I seriously doubt that these people were real, since I never received a reply after several emails. I even told the customer that I accepted their offer but never received a reply. My contract is now up, no legitimate offers and I still own my timeshare and am out $695.00.  I have filed a complaint with the better business bureau, and plan to contact as many media sources as possible.  If you want to join me, please reply to this.
I think RealtyTrade.com needs to get out of the business of selling their service under false pretenses

This report was posted on Ripoff Report on 10/09/2009 01:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/realtytradecom/orlando-pennsylvania-/realtytradecom-new-definition-of-an-offer-do-not-sign-a-contract-with-this-company-orl-506957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

100% Client Satisfaction Committment

AUTHOR: RT Escalated Claims - (USA)

POSTED: Wednesday, October 14, 2009
We strive for 100% client satisfaction.  If you are not 100% satisfied, please email <<Resorts/REALTYTRADE-COM-REAL/urgent@realtytrade.com%3E> to speak with a dedicated customer service representative.  All complaints will be handled professionally and quickly.  By filing reports with this site and other similar
sites, as well as the Attorney General, it minimizes the chances that you will receive 100% of your money back, due to the use of additional resources to settle a claim.  

The details of our refund policy are outlined in the Realty Trade Marketing and Advertising agreement, that we have our clients sign.
It is NOT a guarantee to SELL the property, but rather a guarantee to generate offers and interest on your property. There are instances and circumstances that occur in which we are unable to generate an offer for a property due to market saturation or presenting a property that does not create interest on our network.  If this happens with your property, please contact us at this email address: <<Resorts/REALTYTRADE-COM-REAL/urgent@realtytrade.com%3E> and we will address your concerns properly and issue a refund according to the terms and conditions of the marketing agreement.

With over 18,000 clients, there are occasional issues that may arise, as with any large organization, but we do
everything within our power to satisfy all clients.

Again, please email <<Resorts/REALTYTRADE-COM-REAL/urgent@realtytrade.com%3E> with your grievance and addressed professionally and quickly.

Thank you
for your cooperation.

RealtyTrade Customer Care
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