Reed Publishing Advertising / Deceptive Plattsburgh New York

We've continued to receive statements with FINAL NOTICE in red stamped in the front notifying us that we are late in paying for an advertisement in a business directory we never placed an order on. The amount due is $471.98, which includes $67.53 in interest charges. Numerous times we've spoken to representatives from Reed Publishing with the same results. They are unable to provide a signed contract or PO number so that we may trace the original order, which is how we place advertisement orders. They tell us the order was a "phone order" which goes against our Company's policy.

I requested to hear the phone conversation they claim to have on file that supposedly was made by our department's manager making the original request, and I put it on speaker phone so that several employees could hear the actual request. It was not our manager's voice. When I try to reason with them by asking them to provide me with the information I need, the representative raises her voice in disbelief, threatens to send our Company's name to a collection agency and hangs up on me.

Skosh
El Paso, Texas
U.S.A.