Report: #1463555

Complaint Review: Regions bank - Columbia Mo

  • Submitted:
  • Updated:
  • Reported By: c — Columbia Mo United States
  • Regions bank

    Columbia , Mo
    United States

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The regions bank refused a direct deposit causing item to not clear. They applied repeated fees to the account and then when we went to close account I was told they could not and it had to have a exact zero balance for 30 days to close. They would not stop any transaction from coming through. If at any time during the 30 day anything came through it would cause overdrafts and restart the 30 day clock. They took 180 from me they would not give back. They are a scam that refuses to help customers and prefer to generate fees for revenue. They are a scam. Horrible service. We need to create a class action lawsuit.

This report was posted on Ripoff Report on 10/04/2018 03:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/regions-bank/columbia-mo-65201/regions-bank-bank-scam-to-force-collection-of-fees-columbia-mo-1463555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
5Author
7Consumer
0Employee/Owner

#1 Consumer Comment

Failure on many levels

AUTHOR: Robert - (United States)

I am going to chalk up several of your statements as a result of a lack of understanding on your part. Filling in a few holes for you that you will probably ignore since you already know everything, but others who read this post may learn something.

A bank can not "reject" a VALID ACH Deposit Request, "VALID" is the key word. It is very possible that your employer does have a "rejection" from Regions, but the rejection would be because the request was not valid, meaning your employer(or their payroll processor) sent an invalid request.

It could be an incorrect Account Number, incorrect validation information, to an actual corrupted record being sent. We of course don't know the exact reason since we don't have access to the actual transactions, but that doesn't mean that we are incorrect about the PROCESS. If their rejection notice doesn't include any sort of code they are most likely using a 3rd party company that has suppressed the code from your employer. If your employer researched this by either looking(and understanding the codes) or calling their processor they would find out the exact reason for rejection.

The issue here is with your employer and/or the processing company. You sated that your employer didn't notice the rejection until they looked. When they looked doesn't matter, when was the rejection received? Direct Deposits depending on the service needs to be submitted anywhere from 1-4 days before the employee receives the deposit. The rejection would have come back well before you realized the DD didn't happen. In many cases giving the employer plenty of time to fix any issues, or at least inform you of a problem.

By the way..from personal experience I have dealt with employers who came up with some very creative "excuses" when they are unable to make payroll or want to delay it a day or two. I'm not saying that this is the case for you, and if you feel your employer is trustworthy that's great. But this is something to consider especially if this becomes a habit.

You can believe what you want, but based on your logic you are saying a bank picked you out at random when they decided to reject your deposit for no valid reason and against Federal regulation where they could get some serious fines and penalties. All for what? A few overdraft fees. Does that REALLY make any sense?

As for your actual accounts. It is always quite humorous when people make statement like "I have had an account at xyz and never had issues". The question that always comes up is, if you never had issues why did you change? If you currently have an account with them, do you have Direct Deposits and Auto-Debits set up? If so, why do you have 2 accounts? If you had combined the accounts into one bank(or Credit Union) would the combined funds cover this issue? If your finances are in such a point that you are setting up Auto-Debits based on paydays you need to rethink this.

As for the actual pre-authorized transactions you had set up. You seem to think that it is up to the bank as to whether or not the accept these, in some cases they again are actually required to process them. However, you seem to think that if they just rejected them you wouldn't be out any extra fees. That is very unlikely the case.

Depending on the request type they could reject it and still charge you a NSF fee(just like any other bank or credit union). Once it was rejected the requesting company could also charge you a returned payment fee, extra interest charges as well as late fees. That $100 or so in fees you have could have easily ballooned to double that had they rejected any payment they could have.

Oh and finally contrary to your other thoughts, the ones posting here are not the same person, are not associated with banks, we are here to try and explain the process and reasons for your issues.

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#2 Consumer Comment

You’re responsible for your overdrafts

AUTHOR: coast - (United States)

The overdrafts are 100% your fault due to authorizing withdrawals and debits against unavailable funds. The expectation of available funds is not an acceptable excuse.

“My employer did not notice the failure to transmit”, conflicts with, “it was transmitted and then refused by regions.” You aren’t even sure it was transmitted or properly transmitted.

“So yes regions failed to receive the funds and they were returned.” That’s another conflicting statement. Funds that were not received cannot possibly be returned.

You may want to learn the difference between your and you’re before you call someone else an idiot.

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#3 Consumer Comment

Not The Bank's Fault - Again

AUTHOR: Jim - (United States)

A bank cannot refuse a DD transmission into an open account.  It therefore falls on your employer or whoever was responsible for transmitting the payroll information.  There is no human at any bank that can press a button to refuse the transmission.  No one.  This is an electronic process.  The only human involved in the process is the guy pressing the button to transmit your paycheck - and that's it.

BTW - all of us are different people and most of us understand this process quite well - certainly better than you.  We certainly don't get paid by anyone to post here.  But I have to laugh at you for assuming (a) we're all the same person, and (b) we all must work for the bank.  Banks don't need to be defended by people like us.  You provided a complaint that has ZERO merit.  I happen to know why - you confirmed I was right - and you still complain.

Now, let's go back to this comment:  My employer did not notice the failure to transmit and the exact direct deposit had been used many times but he did have the electronic refusal once he looked and issued me a check when we noticed.  Proof your employer is a moron.  The message about a failed Direct Deposit comes back a few minutes from the time it's transmitted.  You cannot just 'oops' I didn't notice this.  Baloney.  That's your employer pulling a CYA move on themselves and since you're not that bright financially or otherwise...you bought into it.  Fact:  Your employer can retransmit the one item in the computer batch almost immediately once it fails, and it would have been accepted.  Now if the transmission fails again, it's either because the account was closed or closing, the transmission was incomplete, or someone tinkered with your DD info.  It has nothing to do with your bank.  Now, if you were in the process of closing your account, then you should have taken the DD option off.

 

Now to your other trollish comments:

I encourage everyone to use the rip off search engine and search regions bank. Check out some of the horror stories that you can read.  Perhaps you should advise people to look at all banks, and tell me how many they see?  Perhaps you'll see the same stories of fiscal mismanagement by people who, like you, have no business having a bank account.  Perhaps the mismanagement rests with the complainer...you know...maybe look in a mirror?  LOL because that's where the fault lies.  Whether it's this bank, or BofA, or Chase, or Wells....or a CU.... it's generally the customer's fault.

 

Banks are unscrupulous and will cheat and lie at every turn to get your money tied up. Some are worse than others.  All banks and CU's live by the account agreement you signed with them when you signed up for the account.  Generally, people who overdraft can't seem to live by those terms; they just complain.  If you can't live by the terms of the agreement, then perhaps keep your money in a mattress.  Hopefully you don't smoke in bed.  LOL.

 

I have had a credit union account many years and never had issues.  Credit unions are changing to be more like banks.  They even stopped being forgiving about overdrafts.  Good luck with that.

 

FYI branches are closing up around where I live.  That's happening to every bank and CU as they begin to turn the customer experience into an online adventure.  Pretty soon, that nice discussion where Regions couldn't tell you where you money is....LOLOLOL....won't be much of a discussion.  You'll overdraft and you'll have no one to speak with.

What we have here is a failure in every respect to take any responsibility for your actions.  This is not the fault of a bank.  This is the fault of your employer, and the overdrafts are yours specifically.  The bank is only accounting for your money the way you asked them to.  They have zero responsibility here. 

For those reading this complaint, the original complainer is at fault.  I do not work for this or any bank and since this is a public website, it is important that people know the truth.

 

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#4 Author of original report

Short circuit the trolls

AUTHOR: F U - (United States)

 I encourage everyone to use the rip off search engine and search regions bank. Check out some of the horror stories that you can read. See how the trolls attack some of those people. Banks are unscrupulous and will cheat and lie at every turn to get your money tied up. Some are worse than others. I have had a credit union account many years and never had issues. Glad I did as the only way a regions bank will close a account is for it to maintain a zero balance for 30 days. 0 perfectly. A fee or other charge can overdraft you. Regions does this on propose. The fee can be from regions themselves. Take the time and read up on this bank. FYI branches are closing up around where I live. Hey trolls entertain me some more.

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#5 Author of original report

All the same idiot responding.

AUTHOR: c - (United States)

 The responsders on this post is all the same person and is a paid responder for regions. All are the same person. All are paid by the bank to help discredit anyone that comes forward against them. All are worthless pieces of trash being used as a tool by their master, the bank. Your not fooling anyone. Why do you think a perfect stranger would troll the internet weighing in their responses from a perfect stranger. All are just nasty trolls working for a bank. Your not fooling anyone. Go hit your knees for someone else, your just my entertainment.

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#6 Consumer Comment

Another Sorry Un-Educated Response!

AUTHOR: The Dog - (United States)

 In very, very typical low IQ, immature fashion, because YOU KNOW a previous responder hit the nail directly on the head and you just can't stand that, your only reply is the stupid "you must work for them" or any of its variations. You think you're so, so cool because you wrote that but it only gives away to the world just how sorry of a person you are. By the way, I don't work for them either!

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#7 Author of original report

Low it all strikes again

AUTHOR: c - (United States)

 Since you know everything I won’t bother telling you that it was transmitted and then refused by regions. We have the electronic tag that shows that. What you are is a know it that has no actual idea what you are talking about. You are a person that is taking up for a bank. If you are not a employee, the business or a person who has actual information about this exact transaction you have no place speaking. Like I said I have met lots of people just like you that think they know everything and know nothing. My suggestion is to try to find some real friends instead of trolling the internet.

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#8 Consumer Comment

You Just Confirmed What I Said

AUTHOR: Jim - (United States)

Seems I do know exactly what happened; thanks for confirming it in your last response.  Based on your own writing, this was your employer's fault 100%.  They either changed something to your DD information to cause it to fail, or your payroll processor failed to generate the DD, which would have made everyone's DD late.  The funds were still in your employer's account, just as I had said. I am very familiar with how the process works on the employer's side....and it is always their fault if a DD doesn't go through because the latter scenario I described doesn't happen.  It's always your employer's fault in that situation.  Perhaps you could a little more education (OK, a lot of education) on how this process works.  I'm not putting a question mark there because that's a statement of fact.

 

No, I don't work for this or any other bank.  This is a public website, so....

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#9 Author of original report

Well they did refuse it.

AUTHOR: c - (United States)

 You have to love it when someone is a know it all about something they did not experience or know all the details of. My employer did not notice the failure to transmit and the exact direct deposit had been used many times but he did have the electronic refusal once he looked and issued me a check when we noticed. So yes regions failed to receive the funds and they were returned. Most likely was a communication error when sending the funds. Your obviously a person paid to defend the banks position. I suggest you reserve your opinion for things you actually know all the details of.

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#10 Consumer Comment

The Bank Is Not Going To Know The Answer Why Your Direct Deposit Rejected

AUTHOR: Jim - (United States)

The simple reason is that they have no control over your Direct Deposit until it actually reaches their bank.  The notion that a bank could actually "refuse" a Direct Deposit is laughable; they have no choice but to receive it, if all of the information in the Direct Deposit is correct.  The only question once they get it is where it posts, and the Direct Deposit information provides the bank with that information.

Now, who should you be complaining to?  Whoever was supposed to put your money into your bank account, which in most cases is your employer.  Now, if the Direct Deposit was rejected, it's because one or more pieces of information directing the deposit was incorrect.  In such a situation, your employer is not only going to know more about why it happened, they will get notification about the rejected direct deposit.  The money for your direct deposit will still be in their bank account. 

Go to your employer and ask them WHY your Direct Deposit was rejected, and tell them they owe you your paycheck, and the overdraft fees because your paycheck wasn't there on time.  This is not a banking issue, therefore there is nothing to sue the bank for.

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#11 Author of original report

Have to ask bank

AUTHOR: c - (United States)

 How do you think I would know why the rejected a payroll deposit? Maybe you should ask them. I did and they could not answer it. I assumed my payroll went in and there were several automatic payments that came out that cam in over the next three days. They said there was nothing I could do to close or make the account not chargeable. They would have gone through regardless. Instead of denial of the payments they paid them causin 360.00 in fees as they ran the overdrafts all twice. The ap would not allow me to close cards and I had to go into a physical branch to close them which I did today. They refused to credit back fees. Refused to close account. Not sure why it is any of your business but there ya go.

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#12 Consumer Comment

Questions

AUTHOR: Robert - (United States)

Why did they reject the Direct Deposit?

Why did you attempt to spend money from your account before it was posted?

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