Report: #453687

Complaint Review: Reines RV

  • Submitted: Wed, May 20, 2009
  • Updated: Thu, June 11, 2009
  • Reported By: Oak HIll Virginia
  • Reines RV
    10850 Balls Ford Rd
    Manassas, Virginia

Reines RV Service... BEWARE!!!! Manassas Virginia

*REBUTTAL Owner of company: Mouse Infestation

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We have been to Reines twice for 2 different things. Several years ago we had an AC unit installed on our RV. Reines messed up, our roof leaked and they had to replace the entire roof.

Junp to this past year and we had a mouse infestation in our RV. Needless to say it needed cleaning and some repair. Our insurance company made us go to Reines.

We dropped off the RV in November 2008. They had it until March 2009. Cleaning was not done, most repairs were not done. Only one repair was done. They claimed they cleaned it, but we found mouse poop on the floor, beds and counters. They basically moved the dead mice and that was it. A separate place did the cleaning after that.

We sent it back (april 30, 2009) to have the mouse nest removed from the AC unit (the other company would not clean that). and have the AC unit disinfected. They were supposed to repair some other things too, but took for ever since they ordered the wrong part (for the 3rd time)

We got the RV back (May 19, 2009) and the mouse nest was still there!!! They said they cleaned it and refused to do any more work on it. Very nasty to us. Owner refused to speak with me, had to speak with some guy in Sales, even though this was a service issue.

Want bad service, go to Reines RV in Manassas

Oak HIll, Virginia

This report was posted on Ripoff Report on 05/20/2009 11:15 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Mouse Infestation

AUTHOR: Owner - (U.S.A.)

As the owner of Reines RV Center I have never refused in 35 years a chance to talk to a customer. The popup in question is nine years old and no longer made by the original manufacturer. We had to order parts from another dealer in Va. and we kept getting the wrong parts sent to us because some parts were no longer available. We did explain this to the insurance company several times. We also did clean the rv however the customer complained is was not cleaned well enough so we went and picked up the camper at their house and brought it back to the dealership to reclean. The customer also had a professional company clean the vehicle which Mrs. Cornwell told the insurance company she would watch them clean it. Now we are being told that the air conditioner needs to be cleaned out which the insurance company did not ask us to do. Our general manager who has been with Reines for more than 25 years told Mrs. Cornwell three times that if they bring the popup in that we would clean it for them while they waited. The customer lives about 20 minutes from the dealership but she refused our offer. The insurance company told us they were satisfied with our work. I don't know what more we could have offered to do. Again our general manager tried to work with the customer but they refused our offer. We cannot keep going to their house but again if they bring it in during service hours we will help them while they wait.
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