Reinhart Automotive - Dennis Reinhart ripoff, not as advertised, poor customer service, faulty products, insults the customer Orange Park Florida

The after market is not an exact science and you may experience a number of problems with ANY aftermarket products you buy. my k member upr, not fitting with my long tube bassani headers etc. I had to tow my car over a thousand miles (round trip) to reinhart. I live in memphis. (2000 mustang gt with his vortec supercharger kit and sct tuner) At the time there were no tuners in the memphis area.

Reinhart not only tuned my car he took me to lunch and took me for a ride in one of his project maurader cars. The best customer service ever. Oh, and now that there is a tuner shop in memphis, I had them look at the tune and put my car on their dyno and the owner of the company said," man, that tune is perfect". I think that that says something about dennis.

I will probably never see him again, but no matter what company you use, you will always have problems with the after market always.
jason- memphis tn

Mr. Beverly I never called you a Liar I posted the email you sent, to the shop you slanderd, which PROVES what you have stated here is false and missleading.

I knew you could not profesionaly address this, I have never questioned your credibility, I just presented the facts, as I have at least five other times, on five separate web sites where this type of unfounded post was removed.

And as you have shown in the past you can not dispute what you have wrote, so you try this cheap shot about this false web site, here is a legitimate site, that says it all.
http://www.prweb.com/releases/2005/
3/prweb220164.php

Respectfully

Dennis A Reinhart

Since Mr. Reinhart has called my integrity into question, go to www.truthaboutreinhart.com.

This website is devoted to exposing Mr. Reinhart for what he is.

He can call me a liar, but the testimonies of over 20 other people speak for itself.

This is in response to complaint by Mr. Beverly, he bought a Transmission from my company in late 2002, I had this transmission sent to a company in California where he was having other work done on his car, this company has a impeccable reputation, and they agreed to install his transmission, first of all before purchasing this transmission Mr. Beverly was fully aware that there is no labor warranty on a performance transmission, this is a common policy with any major transmission company that sells transmissions for race or high performance applications.

Mr. Beverly's car was in very poor shape it needed a complete tune up. They found the air cleaner filthy and after market performance parts installed that did nothing for the car. They installed the transmission and it did have a problem, I immediately contacted the company that built this transmission and had a replacement transmission sent there in three days, at no charge.

Mr. Beverly wanted my company to pay the labor charge I explained our policy and that he was fully aware of this prior to its purchase. Again this was in 2002 or early 2003.

Mr. Beverly then tried to slander the company that installed the transmission. They were notified, here is the email that was sent.


>To: "'Wayne Beverly'"
>Subject: request for information
>Date: Wed, 19 Nov 2003 18:06:10 -0800
>
>Wayne,
>
>as I said before, I did not speak to Dennis about the work we did on your
>car prior to his post. Neither did any of my employees. I think he got his
>information from our x employee who you've talked to on the phone before.
>Please remember---we never posted anything. I didn't want to perpetuate
>the
>mud-slinging. We work very hard for our reputation as a quality service
>provider. You were happy with the work we did on your car 300 miles after
>you picked it up (I've got your email to me dated July 29th to prove it).
>The only problem was the vibration which you now know was due to a
>defective
>trans. That vibration had nothing to do with our installation. Greg Smith
>did the install and believe me---he is very upset about how you've
>slandered
>him. Now, because of the problem with the tranny and postings by
>others---you've done your best to trash our reputation. You've accused me
>of
>lying to Dennis. Nothing could be further than the truth---especially since
>I never even talked to him about the engine service items.
>
>I really don't think a "conditional apology" goes far enough.
>

>
>-----Original Message-----
>From: Wayne Beverly [mailto:waynebeverly@hotmail.com]
>Sent: Wednesday, November 19, 2003 4:51 PM
>To:
>Subject: RE: Racing request for information
>
I want to offer a conditional apology for my message posting a month ago. The condition is that you did not and are not lying to me about the situation regarding my car. The reason I say this is because today I had a conversation with Dennis Reinhart and he is continuing to insist that someone from there gave him the erroneous information about my car, which

This indicates one of you is being very dishonest. At this point, I'm not
>going to judge or speculate, I just thought I'd let you know.
>
>Wayne Beverly

Now Mr. Beverly has attempted to post this false claim of his on five different web sites, each of those site moderators pulled his posts for as stated below its unfounded.

Subj: RE: (no subject)
Date: 7/21/2004 10:57:16 PM Eastern Daylight Time
From:
To: DReinhart1@aol.com
CC:
Sent from the Internet (Details)



Dennis,

I think it is ridiculous to post a vendor review of something that happened two years ago, especially since it seems that first he was happy with the purchase and work. There must be some other motive for him to post this so long after the fact.

I will cc this to head moderator so he can delete the review.

Here is the letter Mr.> Beverly sent praising all the work that was done on the car.


-----Original Message-----
From: Wayne Beverly [mailto:waynebeverly@hotmail.com]
Sent: Tuesday, July 29, 2003 7:18 PM
To:
Subject: Lincoln performance

I wanted to thank you guys for the good job you did with my Lincoln Mark VIII. I've gone about 300 miles in it since you worked on it and it
runs very well. I'm still getting used to the aggressive shifting an torque converter, but the performance is worth the cost in "comfort". There is one thing that concerns me that I wanted to ask you about. Is it normal
for that tranny setup to have a slight vibration under slight acceleration from a stop? The vibration occurs at about 1500 rpms and probably would not be noticeable by anyone other than myself. I'm guessing that since the
torque converter and/or clutch pack is quite aggressive that it will vibrate
when not fully engaged(?) Other than that, that setup really brings out the beast in that engine. I floored it from a dead stop and it ran up to 6500 rpms while the rear tires took turns burning out. The tires gelled and I
only got up to about 30 mph - I actually had to let off. I can see an
Auburn posi in the near future. This morning I pulled away from a Camaro on my way to work.

I was also going to ask you about a supercharger for my car when I was there, but I forgot. Ron said he would investigate whether there was a CARB certified blower for my car but never got back to me. I know Vortech makes
a nice one (+150 hp boost) for my engine, but it's only certified for the 96-97 Mark VIII's. Can you look into this for me? If you can find one,

I'll pay you guys to install it - when finances allow of course. Thanks.

Now I can go on with three other letters concerning this matter, its not going to change a thing, Mr. Beverly had a problem. I fixed it, he was upset because I refused to pay for labor of removal of his transmission, he was fully aware of this at his time of purchase.

He no longer owns this car it was totaled last year, he attempted to get a copy of my invoice from the company that built this transmission, with out my approval and they refused he wanted this to escalate a claim on his insurance, if he had handled this in a professional manner I would have gave him a duplicate, he never called me.

I have been in business for over twenty years. I have a good record with the BBB of Jacksonville any one can check that.

This is in response to complaint by Mr. Beverly, he bought a Transmission from my company in late 2002, I had this transmission sent to a company in California where he was having other work done on his car, this company has a impeccable reputation, and they agreed to install his transmission, first of all before purchasing this transmission Mr. Beverly was fully aware that there is no labor warranty on a performance transmission, this is a common policy with any major transmission company that sells transmissions for race or high performance applications.

Mr. Beverly's car was in very poor shape it needed a complete tune up. They found the air cleaner filthy and after market performance parts installed that did nothing for the car. They installed the transmission and it did have a problem, I immediately contacted the company that built this transmission and had a replacement transmission sent there in three days, at no charge.

Mr. Beverly wanted my company to pay the labor charge I explained our policy and that he was fully aware of this prior to its purchase. Again this was in 2002 or early 2003.

Mr. Beverly then tried to slander the company that installed the transmission. They were notified, here is the email that was sent.


>To: "'Wayne Beverly'"
>Subject: request for information
>Date: Wed, 19 Nov 2003 18:06:10 -0800
>
>Wayne,
>
>as I said before, I did not speak to Dennis about the work we did on your
>car prior to his post. Neither did any of my employees. I think he got his
>information from our x employee who you've talked to on the phone before.
>Please remember---we never posted anything. I didn't want to perpetuate
>the
>mud-slinging. We work very hard for our reputation as a quality service
>provider. You were happy with the work we did on your car 300 miles after
>you picked it up (I've got your email to me dated July 29th to prove it).
>The only problem was the vibration which you now know was due to a
>defective
>trans. That vibration had nothing to do with our installation. Greg Smith
>did the install and believe me---he is very upset about how you've
>slandered
>him. Now, because of the problem with the tranny and postings by
>others---you've done your best to trash our reputation. You've accused me
>of
>lying to Dennis. Nothing could be further than the truth---especially since
>I never even talked to him about the engine service items.
>
>I really don't think a "conditional apology" goes far enough.
>

>
>-----Original Message-----
>From: Wayne Beverly [mailto:waynebeverly@hotmail.com]
>Sent: Wednesday, November 19, 2003 4:51 PM
>To:
>Subject: RE: Racing request for information
>
I want to offer a conditional apology for my message posting a month ago. The condition is that you did not and are not lying to me about the situation regarding my car. The reason I say this is because today I had a conversation with Dennis Reinhart and he is continuing to insist that someone from there gave him the erroneous information about my car, which

This indicates one of you is being very dishonest. At this point, I'm not
>going to judge or speculate, I just thought I'd let you know.
>
>Wayne Beverly

Now Mr. Beverly has attempted to post this false claim of his on five different web sites, each of those site moderators pulled his posts for as stated below its unfounded.

Subj: RE: (no subject)
Date: 7/21/2004 10:57:16 PM Eastern Daylight Time
From:
To: DReinhart1@aol.com
CC:
Sent from the Internet (Details)



Dennis,

I think it is ridiculous to post a vendor review of something that happened two years ago, especially since it seems that first he was happy with the purchase and work. There must be some other motive for him to post this so long after the fact.

I will cc this to head moderator so he can delete the review.

Here is the letter Mr.> Beverly sent praising all the work that was done on the car.


-----Original Message-----
From: Wayne Beverly [mailto:waynebeverly@hotmail.com]
Sent: Tuesday, July 29, 2003 7:18 PM
To:
Subject: Lincoln performance

I wanted to thank you guys for the good job you did with my Lincoln Mark VIII. I've gone about 300 miles in it since you worked on it and it
runs very well. I'm still getting used to the aggressive shifting an torque converter, but the performance is worth the cost in "comfort". There is one thing that concerns me that I wanted to ask you about. Is it normal
for that tranny setup to have a slight vibration under slight acceleration from a stop? The vibration occurs at about 1500 rpms and probably would not be noticeable by anyone other than myself. I'm guessing that since the
torque converter and/or clutch pack is quite aggressive that it will vibrate
when not fully engaged(?) Other than that, that setup really brings out the beast in that engine. I floored it from a dead stop and it ran up to 6500 rpms while the rear tires took turns burning out. The tires gelled and I
only got up to about 30 mph - I actually had to let off. I can see an
Auburn posi in the near future. This morning I pulled away from a Camaro on my way to work.

I was also going to ask you about a supercharger for my car when I was there, but I forgot. Ron said he would investigate whether there was a CARB certified blower for my car but never got back to me. I know Vortech makes
a nice one (+150 hp boost) for my engine, but it's only certified for the 96-97 Mark VIII's. Can you look into this for me? If you can find one,

I'll pay you guys to install it - when finances allow of course. Thanks.

Now I can go on with three other letters concerning this matter, its not going to change a thing, Mr. Beverly had a problem. I fixed it, he was upset because I refused to pay for labor of removal of his transmission, he was fully aware of this at his time of purchase.

He no longer owns this car it was totaled last year, he attempted to get a copy of my invoice from the company that built this transmission, with out my approval and they refused he wanted this to escalate a claim on his insurance, if he had handled this in a professional manner I would have gave him a duplicate, he never called me.

I have been in business for over twenty years. I have a good record with the BBB of Jacksonville any one can check that.

This is in response to complaint by Mr. Beverly, he bought a Transmission from my company in late 2002, I had this transmission sent to a company in California where he was having other work done on his car, this company has a impeccable reputation, and they agreed to install his transmission, first of all before purchasing this transmission Mr. Beverly was fully aware that there is no labor warranty on a performance transmission, this is a common policy with any major transmission company that sells transmissions for race or high performance applications.

Mr. Beverly's car was in very poor shape it needed a complete tune up. They found the air cleaner filthy and after market performance parts installed that did nothing for the car. They installed the transmission and it did have a problem, I immediately contacted the company that built this transmission and had a replacement transmission sent there in three days, at no charge.

Mr. Beverly wanted my company to pay the labor charge I explained our policy and that he was fully aware of this prior to its purchase. Again this was in 2002 or early 2003.

Mr. Beverly then tried to slander the company that installed the transmission. They were notified, here is the email that was sent.


>To: "'Wayne Beverly'"
>Subject: request for information
>Date: Wed, 19 Nov 2003 18:06:10 -0800
>
>Wayne,
>
>as I said before, I did not speak to Dennis about the work we did on your
>car prior to his post. Neither did any of my employees. I think he got his
>information from our x employee who you've talked to on the phone before.
>Please remember---we never posted anything. I didn't want to perpetuate
>the
>mud-slinging. We work very hard for our reputation as a quality service
>provider. You were happy with the work we did on your car 300 miles after
>you picked it up (I've got your email to me dated July 29th to prove it).
>The only problem was the vibration which you now know was due to a
>defective
>trans. That vibration had nothing to do with our installation. Greg Smith
>did the install and believe me---he is very upset about how you've
>slandered
>him. Now, because of the problem with the tranny and postings by
>others---you've done your best to trash our reputation. You've accused me
>of
>lying to Dennis. Nothing could be further than the truth---especially since
>I never even talked to him about the engine service items.
>
>I really don't think a "conditional apology" goes far enough.
>

>
>-----Original Message-----
>From: Wayne Beverly [mailto:waynebeverly@hotmail.com]
>Sent: Wednesday, November 19, 2003 4:51 PM
>To:
>Subject: RE: Racing request for information
>
I want to offer a conditional apology for my message posting a month ago. The condition is that you did not and are not lying to me about the situation regarding my car. The reason I say this is because today I had a conversation with Dennis Reinhart and he is continuing to insist that someone from there gave him the erroneous information about my car, which

This indicates one of you is being very dishonest. At this point, I'm not
>going to judge or speculate, I just thought I'd let you know.
>
>Wayne Beverly

Now Mr. Beverly has attempted to post this false claim of his on five different web sites, each of those site moderators pulled his posts for as stated below its unfounded.

Subj: RE: (no subject)
Date: 7/21/2004 10:57:16 PM Eastern Daylight Time
From:
To: DReinhart1@aol.com
CC:
Sent from the Internet (Details)



Dennis,

I think it is ridiculous to post a vendor review of something that happened two years ago, especially since it seems that first he was happy with the purchase and work. There must be some other motive for him to post this so long after the fact.

I will cc this to head moderator so he can delete the review.

Here is the letter Mr.> Beverly sent praising all the work that was done on the car.


-----Original Message-----
From: Wayne Beverly [mailto:waynebeverly@hotmail.com]
Sent: Tuesday, July 29, 2003 7:18 PM
To:
Subject: Lincoln performance

I wanted to thank you guys for the good job you did with my Lincoln Mark VIII. I've gone about 300 miles in it since you worked on it and it
runs very well. I'm still getting used to the aggressive shifting an torque converter, but the performance is worth the cost in "comfort". There is one thing that concerns me that I wanted to ask you about. Is it normal
for that tranny setup to have a slight vibration under slight acceleration from a stop? The vibration occurs at about 1500 rpms and probably would not be noticeable by anyone other than myself. I'm guessing that since the
torque converter and/or clutch pack is quite aggressive that it will vibrate
when not fully engaged(?) Other than that, that setup really brings out the beast in that engine. I floored it from a dead stop and it ran up to 6500 rpms while the rear tires took turns burning out. The tires gelled and I
only got up to about 30 mph - I actually had to let off. I can see an
Auburn posi in the near future. This morning I pulled away from a Camaro on my way to work.

I was also going to ask you about a supercharger for my car when I was there, but I forgot. Ron said he would investigate whether there was a CARB certified blower for my car but never got back to me. I know Vortech makes
a nice one (+150 hp boost) for my engine, but it's only certified for the 96-97 Mark VIII's. Can you look into this for me? If you can find one,

I'll pay you guys to install it - when finances allow of course. Thanks.

Now I can go on with three other letters concerning this matter, its not going to change a thing, Mr. Beverly had a problem. I fixed it, he was upset because I refused to pay for labor of removal of his transmission, he was fully aware of this at his time of purchase.

He no longer owns this car it was totaled last year, he attempted to get a copy of my invoice from the company that built this transmission, with out my approval and they refused he wanted this to escalate a claim on his insurance, if he had handled this in a professional manner I would have gave him a duplicate, he never called me.

I have been in business for over twenty years. I have a good record with the BBB of Jacksonville any one can check that.

This is in response to complaint by Mr. Beverly, he bought a Transmission from my company in late 2002, I had this transmission sent to a company in California where he was having other work done on his car, this company has a impeccable reputation, and they agreed to install his transmission, first of all before purchasing this transmission Mr. Beverly was fully aware that there is no labor warranty on a performance transmission, this is a common policy with any major transmission company that sells transmissions for race or high performance applications.

Mr. Beverly's car was in very poor shape it needed a complete tune up. They found the air cleaner filthy and after market performance parts installed that did nothing for the car. They installed the transmission and it did have a problem, I immediately contacted the company that built this transmission and had a replacement transmission sent there in three days, at no charge.

Mr. Beverly wanted my company to pay the labor charge I explained our policy and that he was fully aware of this prior to its purchase. Again this was in 2002 or early 2003.

Mr. Beverly then tried to slander the company that installed the transmission. They were notified, here is the email that was sent.


>To: "'Wayne Beverly'"
>Subject: request for information
>Date: Wed, 19 Nov 2003 18:06:10 -0800
>
>Wayne,
>
>as I said before, I did not speak to Dennis about the work we did on your
>car prior to his post. Neither did any of my employees. I think he got his
>information from our x employee who you've talked to on the phone before.
>Please remember---we never posted anything. I didn't want to perpetuate
>the
>mud-slinging. We work very hard for our reputation as a quality service
>provider. You were happy with the work we did on your car 300 miles after
>you picked it up (I've got your email to me dated July 29th to prove it).
>The only problem was the vibration which you now know was due to a
>defective
>trans. That vibration had nothing to do with our installation. Greg Smith
>did the install and believe me---he is very upset about how you've
>slandered
>him. Now, because of the problem with the tranny and postings by
>others---you've done your best to trash our reputation. You've accused me
>of
>lying to Dennis. Nothing could be further than the truth---especially since
>I never even talked to him about the engine service items.
>
>I really don't think a "conditional apology" goes far enough.
>

>
>-----Original Message-----
>From: Wayne Beverly [mailto:waynebeverly@hotmail.com]
>Sent: Wednesday, November 19, 2003 4:51 PM
>To:
>Subject: RE: Racing request for information
>
I want to offer a conditional apology for my message posting a month ago. The condition is that you did not and are not lying to me about the situation regarding my car. The reason I say this is because today I had a conversation with Dennis Reinhart and he is continuing to insist that someone from there gave him the erroneous information about my car, which

This indicates one of you is being very dishonest. At this point, I'm not
>going to judge or speculate, I just thought I'd let you know.
>
>Wayne Beverly

Now Mr. Beverly has attempted to post this false claim of his on five different web sites, each of those site moderators pulled his posts for as stated below its unfounded.

Subj: RE: (no subject)
Date: 7/21/2004 10:57:16 PM Eastern Daylight Time
From:
To: DReinhart1@aol.com
CC:
Sent from the Internet (Details)



Dennis,

I think it is ridiculous to post a vendor review of something that happened two years ago, especially since it seems that first he was happy with the purchase and work. There must be some other motive for him to post this so long after the fact.

I will cc this to head moderator so he can delete the review.

Here is the letter Mr.> Beverly sent praising all the work that was done on the car.


-----Original Message-----
From: Wayne Beverly [mailto:waynebeverly@hotmail.com]
Sent: Tuesday, July 29, 2003 7:18 PM
To:
Subject: Lincoln performance

I wanted to thank you guys for the good job you did with my Lincoln Mark VIII. I've gone about 300 miles in it since you worked on it and it
runs very well. I'm still getting used to the aggressive shifting an torque converter, but the performance is worth the cost in "comfort". There is one thing that concerns me that I wanted to ask you about. Is it normal
for that tranny setup to have a slight vibration under slight acceleration from a stop? The vibration occurs at about 1500 rpms and probably would not be noticeable by anyone other than myself. I'm guessing that since the
torque converter and/or clutch pack is quite aggressive that it will vibrate
when not fully engaged(?) Other than that, that setup really brings out the beast in that engine. I floored it from a dead stop and it ran up to 6500 rpms while the rear tires took turns burning out. The tires gelled and I
only got up to about 30 mph - I actually had to let off. I can see an
Auburn posi in the near future. This morning I pulled away from a Camaro on my way to work.

I was also going to ask you about a supercharger for my car when I was there, but I forgot. Ron said he would investigate whether there was a CARB certified blower for my car but never got back to me. I know Vortech makes
a nice one (+150 hp boost) for my engine, but it's only certified for the 96-97 Mark VIII's. Can you look into this for me? If you can find one,

I'll pay you guys to install it - when finances allow of course. Thanks.

Now I can go on with three other letters concerning this matter, its not going to change a thing, Mr. Beverly had a problem. I fixed it, he was upset because I refused to pay for labor of removal of his transmission, he was fully aware of this at his time of purchase.

He no longer owns this car it was totaled last year, he attempted to get a copy of my invoice from the company that built this transmission, with out my approval and they refused he wanted this to escalate a claim on his insurance, if he had handled this in a professional manner I would have gave him a duplicate, he never called me.

I have been in business for over twenty years. I have a good record with the BBB of Jacksonville any one can check that.