Rejuviderm Ripped off Big Time Internet

Ordered Rejuviderme and Nuvoderm on December 12th.  I never received the Nuvoderm trial sample. but was charged the $4.95 plus the full price of the product. Called Customer service to cancel and get reimbursed for product not received and was given tracking number to track package after it's been 3 weeks since ordered. Was told I can get reimbursed after I send them tracking infomation that package was never received.  The Rejuviderme was received on December 24th.  I wanted to return the product and was told it can not be returned after it's been received, even though it has never been opened and still in original package and again the full price was charged to my account.  I just want to be reimbused for both products which I am not happy with the service.