ReloGulf (aka ReloUK) ReloGulf Shipping Horror Story Dubai UAE, UK

I contracted with ReloGulf in March 2013 to ship my personal belongings from Dubai to the USA. As other posters have state, ReloGulf provides excellent, initial customer service, and then dodges email or does not answer its phone. I was told my shipment would arrive in the USA about 6-7 weeks. It has not been *five* months, and I still don't have my belongings. Another person whose belongings are part of the container has been waiting since November 2012 for his belongings. That's **10** months!

Two days ago, I was contacted by the Destination Agent, and it turns out that ReloGulf failed to provide appropriate documentation to clear container from US Customs. Moreover, ReloGulf sent the container to the wrong port and refuses (for unknown reasons) to surrender the Bill of Lading so that the agent can take possession of the container. In the meantime, us consignees are incurring port (detention charges). 

It will cost $2700 to transport the container to the intended port in New Jersey, and the 8 of us whose belonging is in this container, will have to split the cost of that as well as the detention charges and paying for our belongings to be transported to our individual homes across the USA -- all of us had paid for door-to-door service, and ReloGulf is legally responsible for these charges. It is unlikely ReloGulf will pay, and that's why all of us consignees have risen to get our belongings.

I certainly will be exploring actions to shutdown ReloGulf, and have already spoken to an attorney with the International Shipping Association on what next steps to take.