Rental Homes Of America ripoff Memphis Tennessee

I know the person whom posted this complaint. First of all you need to know that all they are is a upset ex-employee! Second of all, they do not give refunds just because someone calls the police. They will call the police is someone doesn't leave and wants to act ignorant in an office of theirs. I know, I used to work there also. There is no Janet. There is no Brian. Their offices aren't filled with crackheads. Now sometimes they may come through the door, but they usually wind up like this person, out on their butts and complaining all over the internet about some crap thats not even true. I know they have have a bad rep with the BBB,, they don't answer the complaints the majority of the time because their busy finding homes. Again, I know, I used to work there. I was a manager! I had to deal with that crap. It's people like this person, that get mad and want to spread all kinds of lies and allegations that make things hard for other people. I don't work their anymore because I can't deal with idiots like this on a daily basis. Those people who work those offices, they have got to have nerves of steal.. They deal with people always mad because they want something for nothing and don't want to be realistic about anything. Even though I no longer work there, I can say those people work very long hours still, they don't get paid nearly enough and to have to deal with jerks like this on a daily basis is more than most people need to have going on at work. So my hats off to those who can work at that place!

PUBLIC SERVICE ANNOUNCEMENT

Attention Memphians!!!

There are scam artists among us!!! Each and every day in the Commercial Appeal Newspaper RENTAL HOMES OF AMERICA- RHOA Advertises beautiful dream homes for rent that do not exist
That's why they won't give you the address when you call!

This is fraud and illegal just read their Better Business Bureau credentials.

Official Better Business Bureau Report

Update Entered: 6/13/2006 Modified: 6/13/2006
BBB Reliability Report

The Better Business Bureau
of the Mid-South
P.O. Box 17036
Memphis, TN 38187-0036
(901) 759-1300
midsouth.bbb.org

Rental Homes of America
2600 Poplar Ave #101
Memphis, TN 38112
Telephone: (901) 507-4575
Fax: (901) 507-4583
N/A

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.


Original Business Start Date: February 2003
Principal: Mr. Christopher T. Rose, Owner
Customer Contact: Mr. Christopher T. Rose, Owner
TOB Classification: Rental Vacancy Listing Service
BBB Membership: This company is not a member.

Additional DBA Names
RHOA

Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.

with the Bureau due to failure to respond to one or more complaints and or two or more otherwise unresolved
BBB Definition:

unresolved - The company failed to resolve the complaint issues.

complaints. However the business has resolved
BBB Definition:
resolved - The company resolved the complaint issues.
most complaints presented to the bureau.

Specifically complainants allege that the service was not as represented, that refunds were difficult to receive, and in some cases that refunds were not issued when promised. Although the company's contract does state their refund policies and terms, complaint activity indicates that they are not clear to consumers.

The Better Business Bureau has met with principals of the company and asked that corrective measures including revised disclosure procedures be implemented.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 43 complaints about this company in the last 36 months, our standard reporting period. Of the total of 43 complaints closed in 36 months, 9 were closed in the last year.

These complaints concerned:

7 Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.



3 Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

2 Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

24 Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

4 Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

1 Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

2 Service or Repair Issues
BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.
BBB Definition:

Service or Repair Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, damage merchandise as a result of delivery service. alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.

They were closed as:

9 Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

(click on Resolved to see more details)
3 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
6 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

2 Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

(click on Unresolved to see more details)
2 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

16 Administratively Closed
BBB Definition:

Administratively Closed - The Bureau determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution.

(click on Administratively Closed to see more details)
16 BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

16 No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

(click on No Response to see more details)
16 Company failed to respond to the BBB or to the consumer to resolve the issues.
Additional DBAs, Addresses and Telephone Numbers

Additional Phone Numbers
(901) 507-4576
(901) 289-1841


They do this wishful homeowners in Chattanooga, Atlanta, Jackson MS, Jackson TN, Knoxville, and St. Louis.

They must be arrested for selling this bogus Hot Lists
for $49 to $99
($85 in Memphis).

FYI
Did you know that while they are laughing behind your back at
2600 Poplar Suite 101
Memphis, TN 38112

The owners Brian, Chris, and Janet
Are right upstairs hiding out from the police at

2600 Poplar Suite 510
Memphis, Tn 38112

Demand Your Money Back
In Fact
Threaten to call the Police
They will issue you a prompt refund
To avoid the Law.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

BBB Reliability Report

The Better Business Bureau
of the Mid-South
P.O. Box 17036
Memphis, TN 38187-0036
(901) 759-1300
midsouth.bbb.org

Rental Homes of America
2600 Poplar Ave #101
Memphis, TN 38112
Telephone: (901) 507-4575
Fax: (901) 507-4583
N/A

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.


Original Business Start Date: February 2003
Principal: Mr. Christopher T. Rose, Owner
Customer Contact: Mr. Christopher T. Rose, Owner
TOB Classification: Rental Vacancy Listing Service
BBB Membership: This company is not a member.

Additional DBA Names
RHOA

Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.


with the Bureau due to failure to respond to one or more complaints and or two or more otherwise unresolved
BBB Definition:

unresolved - The company failed to resolve the complaint issues.

complaints. However the business has resolved
BBB Definition:
resolved - The company resolved the complaint issues.
most complaints presented to the bureau.

Specifically complainants allege that the service was not as represented, that refunds were difficult to receive, and in some cases that refunds were not issued when promised. Although the company's contract does state their refund policies and terms, complaint activity indicates that they are not clear to consumers.

The Better Business Bureau has met with principals of the company and asked that corrective measures including revised disclosure procedures be implemented.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 43 complaints about this company in the last 36 months, our standard reporting period. Of the total of 43 complaints closed in 36 months, 9 were closed in the last year.

These complaints concerned:

7 Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.



3 Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

2 Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

24 Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

4 Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

1 Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

2 Service or Repair Issues
BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.
BBB Definition:

Service or Repair Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, damage merchandise as a result of delivery service. alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.

They were closed as:

9 Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

(click on Resolved to see more details)
3 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
6 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

2 Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

(click on Unresolved to see more details)
2 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

16 Administratively Closed
BBB Definition:

Administratively Closed - The Bureau determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution.

(click on Administratively Closed to see more details)
16 BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

16 No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

(click on No Response to see more details)
16 Company failed to respond to the BBB or to the consumer to resolve the issues.
Additional DBAs, Addresses and Telephone Numbers

Additional Phone Numbers
(901) 507-4576
(901) 289-1841