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Report: #1266588

Complaint Review: Renue Derma - Internet

  • Submitted:
  • Updated:
  • Reported By: ConnieLouise — Jacksonville Florida USA
  • Author Confirmed What's this?
  • Why?
  • Renue Derma Internet USA

Renue Derma Deducted money from my account before the trial period was up. Internet

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I ordered the $4 trial of Renue Derma on 10/18/2015.  I called then on 10/28/2015 to cancel because it wasn't what I thought I was ordering.  When I went to pay my monthly credit card payment I noticed they charged my credit card $94.57.  First, when I called them to cancel the first time this woman kept trying to offer me some other nonsense also asking me to give it just 3 more days (which would've put me past the trial period) and tried to insist on talking over me, which eventually failed.  When I called them yesterday regarding the deduction from my credit card, she tried to tell me that the trial period had cancelled.  After chatting a bunch of crap, offering first a 50% refund, then a 75% refund, I told her I would contact the Better Business Bureau, she then told me I would get a 100% refund and waited on the line with her until I received the email.  Prior to the phone call I did dispute the claim with my credit card company who issued me a temporary credit, but this was before I received the 100% refund email from Renue Derma.  Don't give up when asking for your refund.  They are absolute con artists to the core who I would prefer to deal face-to-face, I would've wasted less time and would have the 100% refund immediately, bypassing the 50% and 75% offer.  Thieves...that's all they are. 

This report was posted on Ripoff Report on 11/08/2015 10:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/renue-derma/internet/renue-derma-deducted-money-from-my-account-before-the-trial-period-was-up-internet-1266588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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