Complaint Review: RenuvaDerm - Santa Ana California
- RenuvaDerm W McFadden Ave B602 Santa Ana, California USA
- Phone:
- Web:
- Category: Unusual Rip-Off
RenuvaDerm Renew Skin Ordered eye cream for $5.95 was auto sold serum and charged $94 and $89 is less than 1 month Santa Ana California
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I found an eye cream I wanted to try. It said it was $5.95 so I ordered it and filled in my billing information. When I clicked to purchase it - it automatically also ordered serum for me and I had no way to 'back out' of that screen and it charged me an additional $4.95. I looked over everything and saw no terms and conditions. The containers came in the mail and had no additonal information about the company or the terms and conditions. I then went on a one week vacation and returned and opened my credit card statement. There was a charge for $94.57 on the statement. I called my credit card company immediately to stop the charge as fraud. They tried to call the company and the number listed for the $5.95 charge was a different number than the $4.95 charge.
They tried both numbers. One was not a correct phone number and the other was closed for the weekend. They then told me another $89.00 charge went through after my billing statement. I said this is deceptive and explained how there was no notification about additional charges and also how they auto filled a serum for me that I had no way to back out of the screen for. I will try on Monday morning with my credit card company to reach RenuvaDerm at the other phone number to get my money back. I have never had anything happen to me like this and my hopes are that a class action suit is brought against this company for their deceptive practices so this does not happen to other individuals.
This report was posted on Ripoff Report on 07/25/2015 06:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/renuvaderm/santa-ana-california-92704/renuvaderm-renew-skin-ordered-eye-cream-for-595-was-auto-sold-serum-and-charged-94-and-1244339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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