reservationcounter.com ripped me off on price

i booked a 3 night hotel in crossville tennessee and booked it through reservationcounter.com not only did it take me 26 minutes for the person to take my info but the person was a complete moron and after it was all over they still did not get it correct. they quoted me a price of $409.01 that i was told that was the cheapest price for my stay and before i got to the hotel the employees called me to confirm my reservation payment because they did not have it the day i was suppose  to check in and it was not under the correct crecit card. i used my visa and they had it as an american express card. when i left the hotel i asked what my price would have been if i just called the hotel and booked it my self they said with tax and out the door $268.17. the employees at the hotel told me to never ever book online always call the hotel direct because they always have a better price than the on line sites. just a warning to you even though i was assured that the reservation counter.com said it is the best price available