residential warranty services, INC Bad Service. Not honest. carmel Indiana

Filing an inaccurate and potentially actionable report on the internet is easy, especially when you believe the company you're complaining about isn't in touch with their clients.  While we have only had in our history a couple of reports here, including one where the complainant apologized for making the report which was based on a misunderstanding, we serve well over 75,000 clients monthly- and we maintain a great reputation because we go above and beyond.  We've literally never had a complaint where we didn't offer a resolution.

So let's take the anonymity off the table for the complainant who filed the false report:

Nan Jia & Chenghao Chu of 3469 Modesto Lane in Westfield, Indiana.

Now here's the real story:

Nan Jia & Chenghao Chu called in with a plumbing leak, we dispatched a contractor.  Not only was the leak found part of a water softener system (which is not a part of the coverage they purchased), it was also siliconed as part of a prior amateur repair.  The contractor charged a trip charge and nothing else.

After the contractor left, the client called in to complain.  This was on June 23rd, 2014.  He was upset that he had to pay a trip charge, and our claims department did exactly what we do whenever someone is unhappy- offered him a refund of that trip charge.  Unfortunately, he was short with the representative and hung up on her before he could actually hear that we were willing to write him a check!  We called the number we had on file and it went straight to voicemail.

Not only were we willing to send the refund, the money he is complaining about frivolously here, but we were chasing after him to do it!  We take customer satisfaction seriously!

After seeing this post, I instructed my staff to continue to try to get ahold of the client to offer him money.  We tried on both July 7th and July 9th, getting voicemail and leaving messages both times.

There is no legitimate complaint here, as soon as the complainant check his voicemail, confirms this story to be accurate, and posts a recission and confirmation that what I am saying is accurate, he can call our office at 1-800-544-8156 and talk to any of our claims staff, all of whom I have personally made aware of the situation, we will verify a post was made, and we will send a check to him that very same day....like we have tried to over and over again!