Restoration Hardware High priced Poor quality West Nyack, New York

We purchased various different home furnishing items from this company, and always seem to have problems, but each time put it down to a rogue product or defect... basically we gave RH the benefit of the doubt on multiple occasions - well never again!

This company sells trash, plain and simple, just markets it very well.

Example 1

Dining room light set. As you can see from the pictures, while the finish is OK the wall versus center lights all have details which are totally different, yet sold as matching! Note - candle covers are different colors, there are different heights between the shade and the bowl; and the bowl is a totally different shape between center piece and wall light. The room we wished to use these in wasn't finished when the lights were purchased, and by the time we realised the problem and tried to return a few months later, were told we couldn't. Isn't it reasonable to assume that what you purchase from a high-end store as a set would match? Now, a few years later, the candle light fitting sockets are falling apart (plastic cracking), I have needed to replace 2 so far, including trips to big box, rewiring, and my labor. You just shouldn't need to do work after just a few years on such items.

Example 2

We purchased expensive drapery from RH, velvet, fully lined, nearly $200 per panel. Yet, when we hung them they didn't hang well, some twisted more than others... they looked kind of odd, not expensive at all! We were told by the shop that they would hang out in time, now we feel like complete idiots for believing this BS! What we found was actually wrong with these panels, is that while they are cut straight and true, the stitching between the liner and facing fabric is way off at the corners on 50% of the panels. Again, poor workmanship and quality control.

Example 3

This one is pretty self explanatory; see the polilshed nickel plated bathroom lights, they are all pitted with corrosion after only 5 years. The plating must be complete rubbish to be so bad after such a short period of time. I talked to a reputable plater, and he said that it would be quite difficult to do a job this badly; "must be Chinese rubbish"!

So in summary, what we have been trying to do is purchase higher quality items in the hope they last, trusting that paying a little extra from a High Street retailer will pay off in the long run. But our experience is..... don't waste your money on RH products... they are NOT quality, will NOT last, its all just marketing hype. To say we are very disappointed with RH, would be a complete understatement; and certainly will never waste our money on their products again.