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Hello Derek,

Thank you for voicing your concerns regarding Registry Reviver.  While we are a little too late with our response, we would still like to take this opportunity to address all your concerns.

* RegistryReviver is essentially a utility program designed to scan your computer for registry errors and fix them, to better optimize your computer's performance and stability. On regular runs, you are making sure your computer stays healthy and the Operating System error-free. RegistryReviver also includes additional tools to help optimize the registry and improve the start up speed of your computer.

* The graphics and logos from Majorgeeks, CNET and PCWorld are merely indications of our product being "recommended" or "featured" on the respective sites at that point in time. The list of accolades, recommendations and references on our website are constantly updated to keep the listings current. You can also choose to contact these sites directly to validate your concerns. The image attached with your report is clearly a Recommendation of Registry Reviver by the folks at Majorgeeks.com

* To better understand how the Windows Registry functions, the generation of registry errors and how Registry Reviver helps, please take a few minutes to review this article.

* At ReviverSoft, we strive to continually improve and build upon existing products, to deliver something newer, faster, easier to use and a lot more effective. What's more? Product updates and upgrades are offered as free downloads on our website to all users.

Talking about product updates, we invite you to try our most recent release of Registry Reviver : Registry Reviver 2.1.6

* Customer Satisfaction holds paramount importance at ReviverSoft, which is why we offer a 30 Day Money Back Guarantee on all our products. We make a serious effort to ensure that customers are happy with the outcome of their requests.

" MONEY BACK GUARANTEE
If for any reason you are not satisfied with your purchase, simply contact our friendly consultants within 30 days, and we will happily give you your money back.  "

* It is unlikely for us to have ignored a refund request made within 30 days of the purchase, owing to dissatisfaction or any other concerns for that matter. All support requests are responded to within 24 hours of receipt. I did a quick search in our system and was unable to locate your ReviverSoft order or your support case. If you can forward the details to us at support@reviversoft.com, we would be happy to look into it right away.

Thank you for considering ReviverSoft and we hope your next experience is a pleasant one.

Happy computing!

ReviverSoft Support