Reynolds Exteriors Failure to follow up guarantee/waranty Virginia Beach, Virginia

I got all 14 of my windows replaced by Reynolds. They were a little pricey but the guarantee was what sold me. Little did I know it was worthless. For several years now we have been trying to get Reynolds to correct a minor installation error. Call after call gets promise after promise but they have never shown up to fix the problem. They did show up to look at it with a promise to return and years later I am still waiting. They sell a fine product but don't count on them for any follow-up. Over the years I have turned 3 of my nieghbors away from Reynolds and I hope they have done the same. Reynolds has forgotten the importance of "Customer Service" and I hope I can do everything possible to remind them of ignoring a valued customer.