Rhinomart.com Cancelled order and did not credit amount owed back. Internet

Menasha,
I am so sorry you are having to deal with this Mickey Mouse company!! I am the person who initially reported on this company and your experience with this company is exactly the same as mine!! Taking my money and then never answering their phones and my inablility to receive my refund!!! I don't know how they stay in business?????
I hope this gets resolved soon for you!
Regards,
Lisa

Phil,
I am so glad my report could be of service and that it saved you much time, frustration and money. I really wonder how these fraudulent businesses can stay in business. There definitely needs to be more regulations put on some of these internet companies!!

So glad you didn't have to go through what I did with them as they really are some kind of Mickey Mouse company!!
Lisa

Phill - Good choice in not purchasing from this company.  I too was sucked in by the misleading promotions and ended up having to pay an additional $400 shipping because of it.  Unfortunately, that is not the worst of it.  I read this report and it is almost identical to my own situation I am currently going through with Rhinomart.  Unfortunately, I put in 2 larger orders only to have a good portion of both of them being canceled, yet my credit card was charged immediately.  On top of it I paid shipping charges on those items that never shipped!

Sounds as if "Jim" may be encountering the same problem.  I have never dealt with a company that is SO good at lying.   After many requests via phone and email, I was told several times my refund was credited back to my credit card and to "just wait a few days."  After 3 requests and promises that the refund was made, I called to check up on it and was told by a Rhinomart employee that the last time I called I said I wanted to use the money to purchase more items from them.  WHAT?!?  

I have gone through the charades of playing this game with Rhinomart for over 2 months now. I have heard it all from this company - no replies to numerous emails, hung up on, "transferred" with no one ever picking up, told the person that I needed to speak to was out to lunch (several times) and they would call me back when they returned (of course, they didn't).  During my last attempt they made a note of it in my account that they have refunded the money and even created a fake "receipt of refund" stating my credit card info and such.  2 weeks later and still no refund on my credit card.  I have now opened up a dispute with my credit card company.  According to the terms of Rhinomart's policies and talking with my credit card company, Rhinomart is liable as they have not followed through with sending out the goods. 

On a side note, the items I did receive were not even worth half of the price I paid for them.  The products I purchased were listed as new and non-defective, yet things arrived ripped, dirty and falling apart. I guess that is the chance you take when purchasing wholesale and closeouts, so I can take the responsibility for that.  However, I will not take responsibility for Rhinomart essentially stealing $1500+ from me.

At this point, my dealings with Rhinomart are almost laughable.  I have never dealt with a company that has such bizarre and deceitful business practices. Between their misleading promos and the communication I did have with them, I cannot even imagine how one goes about training so many of its' employees to be such good liars and cheats. 

Beware of any outside blogs or positive reviews on Rhinomart that are written to portray Rhinomart as a reputable business....I'm guessing many of them are written by Rhinomart employees and/or affiliates themselves.  Unfortunately, that's just how this company rolls....

To file complaints against US businesses:

Find the county name for the city & state, look up the official county website, and then file a criminal complaint with the county District Attorney.

Also find the official state website and file with the state's Attorney General.

Give as much detail as possible.

Print and keep hard copies of every communication as much as possible. The burden of proof is always on you.

Best wishes!

I am a business owner who is always looking for a good deal on merchandise to sell. A few months back, I found Rhinomart's website but have been hesitant to buy because their prices are a bit higher then what I'm used to paying. I've been receiving their emails (and they send alot of them) to see if/when they may have any good discount sales that might make it worth my while to buy from them. Well, yesterday was the day, received an email from them stating that with a $1,500 purchase, you will get a 30% discount + Free Shipping.This weekend only. Wow! Don't get much better than that.

I went through their website and loaded my cart up with all of the items I wanted to purchase. Before I completed the order, I read their 'Promo Restrictions'. In this list of restrictions I read the following statement, "Orders exceeding 100lbs are subject to shipping surcharges." So, this statement is telling me that even though they are offering Free Shipping, since I'm placing a large order that is prettymuch guaranteed to weight more than 100lbs, that I will be paying for shipping. That is double speak.

I read another conflicting statement, "Buyer agrees to pay full round trip shipping in the event 1 or more of the items are canceled, out of stock or returned." This seems to be saying if something is out of stock (not the customer's fault) then the free shipping is not free. Very confusing statement.

With these two statements on their website, before I dish out this kind of money, I wanted to know exactly what these statements are saying. I called 3 times and got voicemail each time. I looked on their website and found that they are not open on the weekend and this 'great' sale they are having is only for this weekend. No way to get my questions answered before the sale is over.

I was tempted to order anyway, and if I got messed over in any way, that I wouldn't order from them a second time. Something told me to search for reviews of the company before I placed the order. I did and found numerous complaints on many different aspects of the orders that people placed with Rhinomart. To say the least, I was pretty hesitant about placing the order at that point. Then I read your complaint, with all of the rebuttals and followups, and, because of your experience, I will not be placing that $1,500 order with Rhinomart. Now, or ever. Thank you for sharing your experience.

Yes Brian in your response to your rebuttal dated 11/5/2010. This is getting quite humorous as with every rebuttal you write you are digging your company in further!!

The policy stated that the item would be shipped in 24 to 48 hours, this being the processing time,  and that I could expect to receive it with in 2 to 3 business days following processing. The only email I ever received from your company was the standard "Thank you for your order your credit card has been charged ..............." That was it, no updates, nothing at all. You are very quick to take peoples money but your follow through is the worst I have ever encountered.

If the product was in fact not in stock WHY did you charge the credit card?????? And WHY did I not get notified about this????

I took the initiative and called your sorry company to check on my order after not hearing a thing for 10 days. It was at this time I was told by Mario that my items were ready to be shipped they were waiting for Fedex to pick up the package!!! Your employee Mario even agreed with me that I should have had my shipment by then. AND he lied to me about the shipment waiting for Fedex to pick up that day. You did not have the product and it was not ready to be shipped.

I asked for the name of a manager at that time as when I was misled into believing my shipment was ready to go I felt your company should have overnited it to me at your expense, your employee Mario just gave me the run around after that. He gave me a false name and email address and then called and told me he had cancelled my order. That was his way of dealing with all his lies. Then after my order was cancelled I called your company everyday for 7+ days and was never able to talk to anybody I always had to leave a voice mail and nobody ever returned my calls. It is funny how you are so on top of things now!!

And now you have failed to return the money. And not only should you return the money owed you should also refund us the interest on the money you have held onto for a month+ and the money for the time we have spent trying to get this settled with your company. This has taken myself alot of time and I am a professional and my time is money.

I don't care how busy your company might be which I have my doubts about that because nobody in their right mind would buy from a company that is run like Rhinomart!!!, you still should have updated me on my shipment and not lied.

I have not seen the amont credited to the credit card yet....... !!!!!!!

I hope many people read this as I would hate for anyone to use your company ever and have to go through what I have gone through.

All I have seen from your company up to this point is the "credit is processing".....

Or just a bulls**t report that your money is "Processing" forever.

Lisa,

Our policy on turnaround time is clearly posted on our site and upon checkout. Our vendors on occasion run out of stock on items during busy seasonal months. We do post the possibility that the item(s) may be out of stock. There is nothing deliberate or malicious on our part to intentionally NOT ship items to you when they are available. We canceled the order due to the length of time that this order took to deliver. Again, we apologize and agree that you have many choices out there to do business. We strive to be as perfect in our business execution as possible, but out of the tremendous volume of orders coming in daily, we failed you on this one. Your money was refunded 100% back to your account. Please let us know if there is anything else you require of us.

Thanks, Brian

I wish it were that easy to work with your company but I left voicemails for you everyday for 8 days without a response as did my director.

I in good faith followed your ordering policies, placed the order, paid in full for the order and then waited and waited and waited to receive the order. Only to call 10 days later to find that it had not even been shipped and your company felt it was just fine to cancel the order after keeping me waiting for 10 days. Leaving me high and dry as I needed the items I ordered that day!!!!!! AND THEN you do not return the money we paid initially for the items. I have called I can't even tell you how many times trying to resolve this without any return phonecalls (and the voicemails have been left directly for you) and then you have the gall to post that rebuttal WOW!!!! You have my number and could have picked up the phone and called me with so called iinformation.

It is a month today since I ordered and paid for the order in dispute and still do not have my money back!!! Gee I wonder what you would do if you were in my shoes???????? But you would never be because you have your customers pay immediately whether you are planning to fill their order or NOT!!!

Your company has the WORST customer service I have ever encountered and I do not want anyone else to go through what I have gone through with your company and the only way to be sure this doesn't happen to anyone else is to post my experience everywhere I can possibly post it  and I have. Including but not limited to the Better Business Bureau.

Maybe if your sales go down you will try to improve your customer service. In this economy I would think that companies would do their BEST to keep their customers happy especially the kind of customer I could have been to your company. As I do alot of ordering of large orders for schools in my area and would have loved to have used your company in the future. But not in this lifetime will I ever even look at your website again and I hope the people reading this will follow suit.

JOISSU.COM is a great website I called them the same day your company CANCELLED my  order and they had the items to me in two days!! So anybody reading this use JOISSU.COM and steer clear of rhinomart.com.