Rick Johnson Auto & Tire Radio Road, Naples, Florida, Richard Vallini Overpaid for m tire mounting and balancing and tires not balanced Naples Florida

I took my 1999 Mercedes SLK to have two front tires mounted and balanced which I supplied. I was charged $113.91. The front tires were clearly not properly balanced as over 40 MPH the whole car shook. I returned the car to the store within 10 minutes and reported the problem. The manager responded that he was unable to balance tires as his machine was out of calibration and I needed to take the car to another store to have the tires properly balanced. I inquired as to why he had charged me if he knew his machine didnt work properly.

A few side notes;

1. I was suprised to find the old tires in my trunk as they clearly charged me enough to dispose of the old tires. TireRack lists charges of $29 a tire for mounting and balancing for this dealer.

2. When I protested the price and compared it to what I had paid a Goodyear $28 a tire, the manager responded that these would be installed by an American.

3. The manager badgered me to buy rear tires from him although he had none in stock.

I want a refund!