Riley & Sons Moving and Storage awful movers; pint-sized men; break your furniture and disappear; liars; crooks; should not be in business Philadelphia, Pennsylvania

Having used Riley & Sons Moving and Storage, I am now convinced that people, who write reviews, must be employees and/or friends of the companies for which they write reviews. Is that the only way companies can get good reviews?

Riley & Sons Moving and Storage are absolutely awful: unprofessional, unethical, nonresponsive, downright lousy movers. Ok; many people use these adjectives to describe bad service. But Riley & Sons Moving and Storage should not be in business: 1). they are corrupt, lousy, lousy, lousy movers, 2). they dont care about their customers, and 3). SURPRISINGLY, they do not care about their business.

So allow me to elaborate on this awful experience. It was a 2 day move from the Upper Main Line to East Falls, Philadelphia. (IT WAS A 2 DAY MOVE BECAUSE I COULD NOT RESERVE THE ELEVATOR LATER IN THE DAY AT THE NEW BUILDING; THAT TIME SLOT WAS ALREADY TAKEN. THE 2 DAY MOVE HAD NOTHING TO DO WITH THE SIZE OF THE MOVE). Riley & Sons Moving and Storage charged me $250 to keep my stuff overnight in their truck.

The 1st day, they arrived 20 minutes late. And I was truly shocked at the size of the movers. There was 1 medium-sized mover (the driver) who directs the 2 movers who actually move the furniture. The driver wraps and organizes the furniture that the other 2 movers bring to the truck. The driver was the size that a mover should be.

The other 2 men were pint-sized: think Justin Beiber, Prince, or one of those tiny 90210 teen idols. I mention their sizes because they cracked 2 bookcases, 1 dining room table, and broke 1 lamp. Those 3 pieces of furniture are huge, entirely too large for tiny men to lift. And the lamp was broken because they are truly lousy movers. I am attaching pictures to any website that allows images, so you can see the extent of the damage. I know that RIP OFF REPORT allows pictures, so please visit that website.

On the 1st day, when one of the movers told me about the first cracked bookcase, he told me that when he and his partner lifted the bookcase, the broken piece was just sitting there. LIAR! What he didnt know is that I file every purchase with receipts by category and date of purchase. I keep these receipts in a file cabinet because one never knows when they might come in handy. That mover did not know that all 3 pieces of furniture came from an expensive store in Manayunk only months before my move. Those 3 items were never moved from one home to another home. They were delivered to one home. They were inspected and I signed off on their delivery. The lamp is 3 years old, also very expensive, and was moved only once. The lamp was in working order until the movers broke it.

I forwarded the pictures of the damaged items and the receipts to the owner. After nearly 3 weeks, the only response I get is, were very busy. He has not outlined a plan of action to repair and/or replace the 4 damaged items. He obviously needs to repair the 3 pieces of cracked furniture and replace the lamp. I should mention that the lamp is over $300, and my furniture is from Ethan Allen, Carson Wood Furniture, and Zuo Moderne: all quite expensive shops. But even if I had college furniture, the owner should have enough respect for me as a customer and for himself to tend to this flagrant issue.

As I mentioned, I get vague emails of well take care of it, or I get no response at all. On moving day, when I noticed the damaged pieces, I called the owner and was treated to his yelling at me about the manner in which my boxes were packed. Huh?

Im sure that everyone can agree that people, who have records of receipts by category and date of purchase, are also meticulous packers. I am also attaching pictures of my move to any website that allows pictures. I have pictures of all my boxes which confirm the meticulous nature of my packing skills. BUT heres the thing: what do boxes have to do with your tiny men cracking my furniture and breaking my lamp.

At the end of the day, you broke my stuff. Dont yell at me. Dont put me down. I believe the owner mentioned the boxes because on the Riley & Sons Moving and Storage receipt it says, there were extra boxes, and they were packed poorly. Huh?

This unethical tactic is a means to explain why it took 4 hours to move my stuff. Ive never had movers take more than 2 hours at most to move the same amount of furniture and boxes. And there were no extra boxes. Riley & Sons Moving and Storage gave me an estimate on an exact count of furniture and 55 boxes. I actually had 53 boxes.

Yes; they take their time, so they are unethical. Riley & Sons Moving and Storage are corrupt because they lie and refuse to fix and/or replace my 3 pieces of cracked furniture and 1 lamp. They also expect me to believe that it took them 2 hours of drive time at 5:15 pm (yes; that is rush hour) from the Upper Main Line to the Northeast: a rate at which they charge $100/hr).

The next day when they dropped off the furniture, I had the same medium-sized driver and 2 other tiny men. The move took 6 hours to unload in an elevator building. But my building had elevator problems, so I cannot blame Riley & Sons Moving and Storage for those problems, but surely, they took advantage of the situation to make it 6 hours to unload.

You should know that in 20 years of moving, I have never had movers damage  any of my furniture, but then again, I didnt have tiny, little men moving my furniture.
SO WHAT CAN YOU TAKE FROM THIS REVIEW:

1. DO NOT USE RILEY & SONS MOVING AND STORAGE unless you want them to destroy your possessions and then disappear.

2. PICTURES DO NOT LIE. I am attaching pictures of the 3 cracked pieces of furniture and 1 broken lamp to websites that take pictures. I am also attaching pictures of my boxes to show how neatly they were packed.

3. People like I who keep meticulous records will not be screwed by crooks like Riley & Sons Moving and Storage. START KEEPING RECEIPTS AND OTHER RECORDS. Riley & Sons Moving and Storage are not the only crooks out there.

SO IN SUMMARY, THEY ARE $1,700 RICHER FROM MY MOVE, AND I NOW HAVE TO TAKE TIME OUT OF MY BUSY SCHEDULE TO SUE THEM. How else am I going to have those damaged items replaced? Riley & Sons Moving and Storage is a disgrace.