Complaint Review: RJ Performance - Calgary Alberta
- RJ Performance 3263-114th Ave SE Calgary, Alberta Canada
- Phone: 877-933-3644
- Web:
- Category: Auto Parts
RJ Performance RIPPING OFF HONEST,HARD, WOKING PEOPLE! Calgary Alberta
*Consumer Comment: If You Have a Problem with RJ-Performance, here is a contact
*REBUTTAL Owner of company: Proof is in the Documentation
*Author of original report: Nothing will ever change!
*Author of original report: Nothing will ever change!
*Author of original report: Nothing will ever change!
*Author of original report: Nothing will ever change!
*REBUTTAL Owner of company: The rest of the story
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We required a 2005 6 Liter Diesel Powerstroke engine for our F450. Upon searching online for an engine we came across rj-performance. He immediatley responeded to our inquiry and promised a 2005 6L with 60,000KM in stock and could be delivered within 2-3 days. The order was processed although an invoice was never produced. The engine never arrived for three weeks, our truck sitting out of service.
Upon arrival, the engine sent was a 2004 6L Powerstroke, heavily rusted and all identification numbers and tags had been removed. The engine was rusted but complete. We contacted RJ Performance about the incorrect engine, he said he would switch no problem and that he had another one on the way.
For the next 2 months we called rj performace every two-three days regarding the engine and the gentleman had an excuse each time. After two months without seeing an engine we ordered an engine directly from ford. We told Rj-Performance we would no longer need his engine due to the delay. RJ-Performance stated that he would refund the money, only after the engine had been returned so he could "inspect it." We were concerned about returning the engine without any money returned, the secretary said that would be fine they would send over a deposit on the engine. John Campbell then called back, he was angry that we requested a deposit leading to a dispute regarding the shipping costs and the inspection of the engine. Again John Campbell wanted the engine returned at our cost for his inspection prior to refunding any of the purchase price. Pictures of the engine, still on there skid, in there packaging were sent to RJ performance and they still would not refund any of the purchase price. Due to the fact that they required the engine to be returned for inspection without any garantee of payment, we are still stuck with the engine because we felt we would never see a penny from RJ performance.
Dscrapperleblanc
Campbellville, Ontario
Canada
This report was posted on Ripoff Report on 02/18/2009 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rj-performance/calgary-alberta-t2z3x2/rj-performance-ripping-off-honesthard-woking-people-calgary-alberta-425695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Consumer Comment
If You Have a Problem with RJ-Performance, here is a contact
AUTHOR: Jeff - (U.S.A.)
SUBMITTED: Tuesday, December 08, 2009
If you've had a problem with RJ-Performance that has NOT been resolved, contact Industry Canada at 800-348-5358. Hit 2 for English, and then 0 to speak to an officer.
This is an independent LAW ENFORCEMENT organization. They have the power to investigate and prosecute; the result can be court injunctions, fines, and jail time if they successfully prosecute.
You or I will probably never see a penny of the money we've been screwed out of, but if enough people complain RJ-Performance can be forced to change their practices.
#6 REBUTTAL Owner of company
Proof is in the Documentation
AUTHOR: Rj Performance - (Canada)
SUBMITTED: Tuesday, May 19, 2009
As usual proof is always in the documentation, Moffit Scrap Iron makes reference that it wasn't as advertised. Yet he didn't pay the advertised price. It is advertised at $6250.00 and weather than is in US funds or Cdn funds that is more than Moffit paid. They paid and never argued in their comments a total of $5000.00 for the engine.
When the engine was ordered, he wasn't told were the engine was shipping from. So to say that the origin has any reflection on the cost of the engine is non sense.
To date the engine has never been sent back to us for a refund that he was origninally asking for. Moffit now acknowledges that he does have an invoice which when he put the complaint in was several months after receiving the engine he said he never received.
Bottom line is that he wanted a deal, so he got a take out engine as invoiced and signed on. It was worth less money for a reason, because it wasn't the engine shown in the picture. It was a take out with much higher mileage and usage.
To make statements such as Moffit has chosen to make are slander. Once again, I am happy to send the documentation to anyone that calls me direct. It's hard to be a liar or cheat with documents available.
#5 Author of original report
Nothing will ever change!
AUTHOR: Dscrapperleblanc - (Canada)
SUBMITTED: Wednesday, April 15, 2009
The lies and misconception from Jonathon Campbell will never end, he's a well practised shyster. The regular price was never mentioned to be in USD.Why would it be USD when the"2005 6.0 litre was coming from Montreal" and we were dealing with a Canadian company?
The "signed invoice "does not exist. The payment went through before any invoice was made, we paid prior to recieving the invoice in order to expedite the transaction upon verbally agreeing to a 2005 6.0L powerstroke.
We had to phone Jonathon Campbell from RJ Performance to fax a copy of the invoice to Moffatt Scrap Iron and Metal Inc. When we recieved the invoice after payment had been made, he had omitted the year and sold it as simply a 6.0L powerstroke, so that we were unable to return it based on the year, clearly he has played this trick many times.
The id tags had been intentionally removed / scraped off with a scraper or razor blade so that identifying the year and engine specifics was difficult
The only reason we need to return the goods is that they were misrepresented to us in the begining. When we found rj performance online, he had a picture of a failrly clean looking 2005 6.0L. Upon contacting and ordering the engine, the one we recieved was clearly not the one in the picture, it was rusty beat up 2004 6.0L.
As for the return policy that is clearly indicated on the invoice faxed over after the transaction had been completed, it should only apply to goods that are defective not when the seller sent the wrong goods in the first place.
#4 Author of original report
Nothing will ever change!
AUTHOR: Dscrapperleblanc - (Canada)
SUBMITTED: Wednesday, April 15, 2009
The lies and misconception from Jonathon Campbell will never end, he's a well practised shyster. The regular price was never mentioned to be in USD.Why would it be USD when the"2005 6.0 litre was coming from Montreal" and we were dealing with a Canadian company?
The "signed invoice "does not exist. The payment went through before any invoice was made, we paid prior to recieving the invoice in order to expedite the transaction upon verbally agreeing to a 2005 6.0L powerstroke.
We had to phone Jonathon Campbell from RJ Performance to fax a copy of the invoice to Moffatt Scrap Iron and Metal Inc. When we recieved the invoice after payment had been made, he had omitted the year and sold it as simply a 6.0L powerstroke, so that we were unable to return it based on the year, clearly he has played this trick many times.
The id tags had been intentionally removed / scraped off with a scraper or razor blade so that identifying the year and engine specifics was difficult
The only reason we need to return the goods is that they were misrepresented to us in the begining. When we found rj performance online, he had a picture of a failrly clean looking 2005 6.0L. Upon contacting and ordering the engine, the one we recieved was clearly not the one in the picture, it was rusty beat up 2004 6.0L.
As for the return policy that is clearly indicated on the invoice faxed over after the transaction had been completed, it should only apply to goods that are defective not when the seller sent the wrong goods in the first place.
#3 Author of original report
Nothing will ever change!
AUTHOR: Dscrapperleblanc - (Canada)
SUBMITTED: Wednesday, April 15, 2009
The lies and misconception from Jonathon Campbell will never end, he's a well practised shyster. The regular price was never mentioned to be in USD.Why would it be USD when the"2005 6.0 litre was coming from Montreal" and we were dealing with a Canadian company?
The "signed invoice "does not exist. The payment went through before any invoice was made, we paid prior to recieving the invoice in order to expedite the transaction upon verbally agreeing to a 2005 6.0L powerstroke.
We had to phone Jonathon Campbell from RJ Performance to fax a copy of the invoice to Moffatt Scrap Iron and Metal Inc. When we recieved the invoice after payment had been made, he had omitted the year and sold it as simply a 6.0L powerstroke, so that we were unable to return it based on the year, clearly he has played this trick many times.
The id tags had been intentionally removed / scraped off with a scraper or razor blade so that identifying the year and engine specifics was difficult
The only reason we need to return the goods is that they were misrepresented to us in the begining. When we found rj performance online, he had a picture of a failrly clean looking 2005 6.0L. Upon contacting and ordering the engine, the one we recieved was clearly not the one in the picture, it was rusty beat up 2004 6.0L.
As for the return policy that is clearly indicated on the invoice faxed over after the transaction had been completed, it should only apply to goods that are defective not when the seller sent the wrong goods in the first place.
#2 Author of original report
Nothing will ever change!
AUTHOR: Dscrapperleblanc - (Canada)
SUBMITTED: Wednesday, April 15, 2009
The lies and misconception from Jonathon Campbell will never end, he's a well practised shyster. The regular price was never mentioned to be in USD.Why would it be USD when the"2005 6.0 litre was coming from Montreal" and we were dealing with a Canadian company?
The "signed invoice "does not exist. The payment went through before any invoice was made, we paid prior to recieving the invoice in order to expedite the transaction upon verbally agreeing to a 2005 6.0L powerstroke.
We had to phone Jonathon Campbell from RJ Performance to fax a copy of the invoice to Moffatt Scrap Iron and Metal Inc. When we recieved the invoice after payment had been made, he had omitted the year and sold it as simply a 6.0L powerstroke, so that we were unable to return it based on the year, clearly he has played this trick many times.
The id tags had been intentionally removed / scraped off with a scraper or razor blade so that identifying the year and engine specifics was difficult
The only reason we need to return the goods is that they were misrepresented to us in the begining. When we found rj performance online, he had a picture of a failrly clean looking 2005 6.0L. Upon contacting and ordering the engine, the one we recieved was clearly not the one in the picture, it was rusty beat up 2004 6.0L.
As for the return policy that is clearly indicated on the invoice faxed over after the transaction had been completed, it should only apply to goods that are defective not when the seller sent the wrong goods in the first place.
#1 REBUTTAL Owner of company
The rest of the story
AUTHOR: Rj Performance - (Canada)
SUBMITTED: Tuesday, March 31, 2009
Dan from Moffit Scrap Iron, ordered this engine in Campbellville. The regular price for these engines is $6250.00 USD as indicated on our website. But Mr. Dan Moffit needed a deal. So we sold him a used 6.0L engine for $5000.00. That was a savings to him of $2812.50. It was shipped from Montreal to a thrid party carrier in Toronto that took it the balance of the way to Campbell Ville. We have no control over Day and Ross (the transport company) for delays. This was purchased in October of 2008. Dan signed the invoice before the engine was shipped. On that invoice our return policy is cleary indicated along with a indication we are not responsible for freight delays. We will hold open the option of return for 180 as specified by Industry Canada.
I guess by trying to help the hard working guy, we just end up with egg on our face.
Mr. Moffit received exactly what he ordered and signed off on. Our return policy is strict as over the 13 years of opperation we have had people return product that isn't ours, product that has had parts removed and exchanged and product that has been damaged. We can't refund anything until an inspection is done. It is just busness sense.
It is too bad this fellow feels we let him down.
Jonathon Campbell
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