Report: #1470442

Complaint Review: Robinhood - MountainView California

  • Submitted:
  • Updated:
  • Reported By: Kate56ghyt — Austin Texas United States
  • Robinhood

    MountainView, California
    United States

Robinhood Charged $8.35 to close a dead account MountainView California

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Had an account with Robinhood that I wasn't able to close. The controls on the website are very layered and hidden. It's not user freindly. You cannot close the account on your own. You must first wade through multiple prompts on the site at their "help section" prior to submiting a ticket. It sat there in internet space without any activity on it since November 2017. It had a positive balance at .64 cents, until recently when it was at -$8.35. When I inquired about closing it I was told to pay the minus balance to bring the account to zero so it could be closed. The phone number is 650-940-2700. You will hear a lengthy recorded message thst redirects you back to their website robinhood.com. Worse than any physical bank I've done business with I highly recommend (((REDACTED))) instead. You can speak with a live person and they will happily explain anything about how investing works. Very helpful and freindly

This report was posted on Ripoff Report on 12/29/2018 10:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/robinhood/mountainview-california/robinhood-charged-835-to-close-a-dead-account-mountainview-california-1470442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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