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Report: #843227

Complaint Review: Roduve Healthcare Solutions - Internet

  • Submitted:
  • Updated:
  • Reported By: Merzlak — Hendersonville North Carolina United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Roduve Healthcare Solutions Foxhall Lodge, Foxhall Road, Nottingham, NG7 6LH Internet United States of America

Roduve Healthcare Solutions Clear Skin Max Order Never shipped Internet

*UPDATE Employee: Customer Support Response

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Invoice #1052

Order #1285

______________

I placed an order with Clear Skin Max for a one month supply in hopes of replacing the OXY acne medication I have been using. I read amazing reviews as well as reading there the #1 in acne medications. So I was going to give it a try, If it worked I would order a larger supply.



Well the price tag was hefty for my income to spare anything is rare for me. I have not recieved any information on my order in over 21 days. Well over the maximum expected delivery time. I've sent numerous emails asking about the where abouts of the order but no reply. No when I go to there website it gives me an "Error Occured" message. I'm begining to assume this was a fraud. However Others have purchased from them before so I know it can't be. On my budget this was a bad idea.

This report was posted on Ripoff Report on 02/23/2012 01:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/roduve-healthcare-solutions/internet/roduve-healthcare-solutions-clear-skin-max-order-never-shipped-internet-843227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Customer Support Response

AUTHOR: ClearSkinMax Employee - (United States of America)

POSTED: Friday, April 27, 2012

Hi Brittany,

I'm sorry to hear you've had some issues regarding the order you placed in January.

Based on the order number you have provided, the item was shipped out to you however by the sounds of it, the items were never successfully delivered.

To address your problem please contact our customer support team via http://www.clearskinmax.com/support.html where you'll find our full list of contact details; there are also no issues or errors with our website, so please ensure your entering the website address correctly as this might be the cause of the error you received.

Regardless, we'd obviously be more than happy to reship the product to you (delivery would take 3-5 working days) or provide you with a full refund - whichever you prefer.

Notably I have checked with our customer support team and we cannot locate any previous support enquiries pertaining to the name or email address used when placing the original order.

Apologies for the inconvenience caused and I trust the above will result in a speedy resolution to your complaint.

Kind regards,

ClearSkinMax Employee

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