Complaint Review: Rok7 - Lakeland Florida
- Rok7 4705 Dimbath Dr Lakeland, Florida United States
- Phone: 8633330667
- Web: www.rok7.com
- Category: Internet
Rok7 Taclight They billed my credit card $49.99 after telling me I only had to pay shipping and handling of $4.95, as a git for taking an online survey. Lakeland Florida
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I ordered a "Free" taclight after taking an online survey. All I had to do is pay $4.95 Shipping and handling. Order takes 7-10 business days. After 15 days, they charged my debit card $49.99 for "free" taclight. I tried to return the taclight to get my money back, but by the time I discoved the charge, it was past 30 days and they would not let me return it for a refund.
I went to my bank to try to get resolution, they filed a dispute. Rok7 sent my bank a pile of unreadable printed documents allegedly proving that I had agreed to this. I would NEVER IN A MILLION YEARS agree to try a $49.99 flashlight. Some of the paperwork included that was readable was their Business description, "We sell tactical Flashlights and charge $24.99" When I inquired as to why I was then billed $49.99, they claimed that the $24.99 was for a different flashlight. They claim they send the taclight out for a "free" 15 day trial, even though it takes 7-10 business days for the order to ship, they autobilled my account 15 days after ordering, whether you've received your order or not.
They refuse to refund me my money, but offered me a $20.00 "courtesy" credit. How courteous of them after ripping me off!
This report was posted on Ripoff Report on 12/21/2017 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rok7/lakeland-florida/rok7-taclight-they-billed-my-credit-card-4999-after-telling-me-i-only-had-to-pay-shippi-1418517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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