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Ripoff Report | Rollies.com Review - Internet, Internet
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Report: #644987

Complaint Review: Rollies.com - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: vaporroom — San Francisco United States of America
  • Author Not Confirmed What's this?
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  • Rollies.com Unknown Internet United States of America

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This is a horrible business. They have ripped us off for over $600! Repeated attempts to find out about our order status have been unreturned. We have waited over 6 months for our order. No communication from this rip off of a business. I will definitely be pursuing legal action. Do not order from these scam artists.




This report was posted on Ripoff Report on 09/27/2010 03:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rolliescom/internet/rolliescom-total-rip-off-internet-644987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
2Employee/Owner

#6 Consumer Comment

Angry Costumer

AUTHOR: adio48 - (United States of America)

POSTED: Friday, January 28, 2011

I agree with everyone above Rollies.com is a rip off i have emailed and emailed this company and yet no reply i ordered dec 12th yet not even a sorry its takeing longer than usual or even a response....they took payment instantly and its been almost 2 months yet it says order has not yet shipped

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#5 REBUTTAL Owner of company

Rollies fullfilled all the orders above

AUTHOR: Rollguy - (Canada)

POSTED: Friday, January 14, 2011

The previous post is inaccurate and the customer has received her order (pieces) as she requested, it took longer than we all expected but it was completed. Do not believe the falsehoods she has posted, her original order was discontinued, it happens and is beyond my control. This is not my fault as the suppliers are the ones who are suppose to keep stock and same inventory and when they don't situations like this occur. All is good, all orders have been completed.

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#4 Consumer Comment

Same Song

AUTHOR: MarioIsAScumbag - (United States of America)

POSTED: Tuesday, January 04, 2011

"Rollguy" or Mario whatever you choose to call him uses this same excuse on all complaint sites. The question is how is someone to know how long it is they have to wait if you never reply to them until they file a complaint or go through your merchant processor? Also, you take payment instantly. If you informed the customer of the time it would take and didn't take payment until the day the product was ready to be shipped you would avoid everyone of these complaints, but you couldn't do that because first off nobody would wait six months to a year for a product they can receive within three to five business days from any other site. Another reason you won't and can't do this is the fact you have no capital, which makes it hard to keep product in stock or order product for a customer before they pay you.

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#3 Author of original report

Received Order.

AUTHOR: vaporroom - (United States of America)

POSTED: Friday, December 03, 2010

We finally received our order about 9 months after we originally placed it. So, thank you for that, Rollies.com. 


In the future, I would suggest you communicate more regularly with your customers and if you know something is going to take months to arrive, you should inform them of that before you take their money.

Thank you.

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#2 REBUTTAL Owner of company

Rollies Delivered The Order

AUTHOR: Rollguy - (Canada)

POSTED: Thursday, December 02, 2010

hello



Just wanted to say the above customer did receive their order. I have check tracking and they finally did receive it. Yes it was late and I did have to wait on it too but we did complete the order above. I do apologize for the delay, if you can not wait for the order I can always offer a substitute or a refund. This customer was kind enough to wait but was also worried. I took care of him and am proud that it is finally delivered to him, as it had to come a long way. So please folks email me and ask for eta and if you can not wait pick a substitute or ask for a refund. I will never deny you of that, it is your order.
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#1 Consumer Comment

I've had the same problem with Rollies

AUTHOR: Unhappy_Customer - (United States of America)

POSTED: Wednesday, September 29, 2010

I placed an order with them in May of 2010.  My payment was taken immediately, and I have heard nothing from them since.

I have called several times and left detailed voicemails including my invoice number and contact information, and have now sent them two emails, also with detailed information, and I have received no response from them at all. 

As I informed them in my last email, if I do not hear back from them by Oct. 8, I will also be taking legal action.


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